AMANDA CHAPPELL
Edmond,OK
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at interacting with staff at all levels of organization and public.
Overview
9
9
years of professional experience
Work History
Sales Representative
Republic National Distributing Company
01.2019 - Current
- Managed customer accounts to secure customer satisfaction and repeat business.
- Built customer loyalty and retention by delivering excellent experiences.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Negotiated contracts with clients and developed relationships with key personnel.
- Collaborated with cross-functional teams to identify and address customer needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Worked to meet or exceed sales goals.
Reset Merchandiser
Advantage Solutions
07.2016 - 01.2019
- Created visual displays to highlight new and featured products.
- Changed shelves, racks and displays to meet new schematic designs of planograms.
- Collaborated with store managers to determine best placement for merchandise displays.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Used props and lighting to enhance appearance and visibility of displays.
- Proposed new ideas and concepts to enhance merchandise displays.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Incorporated new design techniques to create innovative and eye-catching displays.
- Analyzed customer feedback and shopper trends to inform display designs.
- Developed merchandising strategy to efficiently move overstock.
Licensed Insurance Professional
The Hartford Insurance Group
06.2015 - 07.2016
- Calculated quotes and educated potential clients on insurance options.
- Carried out administrative tasks such as handling policy renewals, maintaining records and collecting insurance payments.
- Explained features, advantages and disadvantages of various policies to promote insurance sales.
- Calculated premiums and established payment methods.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Evaluated business and individual customer needs and financial situations to propose individualized policy recommendations.
- Spent ample time with each customer, verbally reviewing, and explaining documents for client comprehension.
- Interviewed prospective clients to discuss any existing coverage and obtain data about financial resources and physical condition of person or property.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Educated clients on insurance policies and procedures.
- Analyzed customer needs to provide customized insurance solutions.
- Evaluated competitors' products and services to gain competitive advantage.
Clerical Claims Technician
Farmer's
11.2014 - 06.2015
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Followed up with customers on unresolved issues.
- Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
- Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
- Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
- Conducted full claim investigations and reported updates and legal actions.
- Provided advice to customers regarding claims, rights and insurance processes to prevent disputes.
- Escalated files with significant indemnity exposure to supervisor for further investigation.
- Negotiated with other involved parties to arrange settlements for maximum results.
- Checked documentation for accuracy and validity on updated systems.
- Processed and recorded new policies and claims.
Education
HS DIPLOMA -
OKEMAH HIGH SCHOOL
OKEMAH, OKLAHOMASkills
- Inside and Outside Sales
- B2B Sales
- Prospecting Skills
- Customer Retention Abilities
- Product Promotion
- Market Research
- Order Supplies
- Problem-Solving Strengths
- Sales Expertise
- Product Management and Pricing
- Post-Sales Support
- Strategic Planning
- Qualified Lead Generation
- Client Development and Retention
- Campaign Support
- Information Updates
- Upselling Techniques
- Continuous Improvement Strategies
- Exceeding Customer Expectations
- Computer Proficiency
- Critical Thinking
- Dispute Mediation
- Negotiation Tactics
- Maintaining Customer Database
- Key Account Generation
- Time Management
- Merchandising and Display
- Merchandise Alteration Estimates
- Team Cooperation
- Meeting Sales Goals
- Territory Cultivation
- Performance Improvement
- Strong Communication and Interpersonal Skills
- Negotiation
- Service-Orientation
- Goal-Driven
Timeline
Sales Representative
Republic National Distributing Company
01.2019 - Current
Reset Merchandiser
Advantage Solutions
07.2016 - 01.2019
Licensed Insurance Professional
The Hartford Insurance Group
06.2015 - 07.2016
Clerical Claims Technician
Farmer's
11.2014 - 06.2015
HS DIPLOMA -
OKEMAH HIGH SCHOOL