Amanda Chatman
Smyrna,TN
Summary
Talented Case Management Professional with excellent problem solving and supervisory skills seeks challenging opportunity to utilize abilities and expertise to contribute to the success of a progressive, fast paced organization. Experience in managing individual cases files in a variety of community agencies and organizations. Conducting interviews, collecting and compiling assessment data, social histories and/or diagnostic information necessary to establish or update case files. Assisted client and his/her interdisciplinary team in defining emotional, physical, social and cultural needs, for the development of an overall service plan and/or objectives. Ability to conduct group sessions or counseling on topics of careers, secondary education, and/or general personally guided goals. Versatile Executive Director focused on promoting mission and increasing effectiveness of key programs. Passionate about managing and overseeing implementation of company's daily operations. Quick and firm decision-maker possessing first-rate communication and organizational skills. Recognized for successfully collaborating with management to develop work plans, financials and strategies.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Executive Director
Gentle Hearts Kare LLC
10.2023 - Current
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
- Built relationships with donors, government officials and other organizations to secure funding and support for organization.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Represented organization to local public by giving presentations and speeches and participating in community events.
- Promoted a culture of continuous improvement by encouraging professional development opportunities for staff members.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
Program Manager
Heavenly Kare LLC
07.2017 - Current
- Provide a stable home environment with 24/7 individualized care based on the needs of each resident
- Provide opportunities for individuals who want to experience independent living while still having access to the support services they need on a daily basis
- Transport individuals
- Billing
- Notes
- Meal preparation/intro individual
- To meal prep
- PHS/EZpro
- Medication administration
- Life skills
- Job readiness
- Worked closely with organizational leadership and board of directors to guide operational strategy
- Drove strategic improvements to enhance operational and organizational efficiencies
- Aligned department vision, goals and objectives with company strategy to achieve consistently high results
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing
- Exercised appropriate cost control to meet budget restrictions and maximize profitability
- Defined company roles and responsibilities to establish and enhance processes
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover
- Provided exceptional counseling, case management, education and job training to diverse client base
- Interviewed, supervised and motivated Number staff members to achieve optimal productivity
- Oversaw business-wide changes to modernize procedures and organization
- Case management
- Business Development
- Relationship building
- Consulting
- Fundraising
- Program leadership
- Team Bonding.
- Coached team members on productivity strategies to accomplish challenging goals.
- Interacted with customers and clients to identify business needs and requirements.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
Medical Coordinator
Vision Care LLC
06.2022 - 08.2023
- Enhanced patient care by efficiently coordinating medical services and streamlining communication between healthcare professionals.
- Promoted positive relationships between patients and healthcare providers through professional communication skills and empathetic understanding of individual needs.
- Implemented quality control measures to continually assess clinic performance, identifying areas for improvement and implementing solutions proactively.
- Managed referral processes effectively, facilitating timely access to specialized care for patients in need of additional services beyond primary care offerings.
- Served as a critical point of contact for patients during emergencies or after-hours situations, providing appropriate guidance and support during challenging moments.
- Provided compassionate support to patients during difficult times, offering resources for emotional wellbeing alongside physical health treatments.
- Ensured compliance with all federal and state regulations related to medical practices by staying up-to-date on industry best practices and adapting internal policies accordingly.
- Collaborated closely with insurance companies to resolve any discrepancies or coverage issues on behalf of patients quickly, reducing financial stress for individuals and families.
- Coordinated clinical research projects by liaising between investigators, sponsors, and ethics committees, ensuring all necessary documentation was completed accurately and on time.
- Facilitated smooth clinic operations by assisting with administrative tasks such as filing, billing, and insurance verification.
- Increased the efficiency of healthcare teams through effective collaboration and coordination among physicians, nurses, and support staff.
- Successfully negotiated client contract renewals to create increased revenue.
Program Manager/Case Manager Coordinator
Rochelle Center
09.2015 - 07.2017
- Provide Case management for an assigned consumer caseload supported in programs
- Providing and implementing Actions and Outcome steps for the Individual Support Plan (ISP)
- Review/assist in collecting daily process notes and documentation
- Responsible for monthly progress reports
- Individual Support Plan (ISP) meetings
- Monitor Individuals
- Maintain all consumer records and compliances with applicable standards and policies/procedures
- Create, maintain and amend all DIDDS mandated tools, plans documentation required
- Human Rights Committee
- Supported Employment Job coaching
- Providing volunteering services for the consumer
- Administering Medication
- Plan/Schedule activities monthly for individuals
- Special Olympics Registration
- Coaching all sports for individuals (flag football, soccer, basketball, track, bowling)
- Intake and Exit Interviews
- Staffing Staff
- Working with individuals with disabilities
- Identified care needs of individual patients and regional, institution, ISC's, parents, family members, and other appropriate agency personnel
- Oversee budgets and establish accountability systems
- Scheduled ICAP meetings, Dr
- Appointments, etc
- Health passports
- Monthly Billing
- Monthly reviews
- Payroll
- Complied with local, state and federal laws regarding Medicare/Tenncare regulations policies and procedures
- Gathered and organized printed materials required for program participation
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones
- Designed program implementation and maintenance plan
- Organized and managed program development from conception through successful execution.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Coached team members on professional development opportunities, contributing to improved overall performance.
Program Manager
Open Arms Care
07.2013 - 09.2015
- Responsible for supervision of staff
- Work assigned caseloads
- Evaluated performance for QA to identify training needs
- Develop & implement residential programming and over clinical services
- Assist in marketing and development of new business as assigned
- Project revenue and monitor monthly expenses, in conjunction with management
- Maintain knowledge of Medicaid standards and ensure compliance in terms of treatment interventions
- Oversee recruitment, including selecting, contracting, and termination of staff
- Oversee staff training and evaluation
- Working with individuals with disabilities.
- Coached team members on productivity strategies to accomplish challenging goals.
- Communicated regularly with guardians of residents, answering questions and addressing concerns.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
Program Coordinator/Supervisor
Warm Hearts Care
08.2008 - 04.2010
- Hire and supervise residence managers
- Develop an efficient staffing plan with residence manager or PA's
- Oversee implementation of policies as established by DMRS, as well as policies specific to each site
- Staff evaluations
- Maintained communication with local, area, and other appropriate agency personnel
- Access/assigns intakes
- Monitor the daily census and any corresponding referral sources
- Process referrals, intakes, assessments, matching & placement of new clients
- Act as a liaison between consulting staff (psychologist, physicians, etc.) and mentor staff to ensure coordinated service delivery to patients
- Oversee appropriate interface with billing system and other operating units as necessary to meet company requirements including payroll for 24 employees
- Designed program implementation and maintenance plan
- Prepared monthly reports on sales trends for upper management
- Organized and managed program development from conception through successful execution
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
Assembly Operator
Topre America Corporation
04.2009 - 03.2010
- Review work orders and blueprints to ensure work is performed according to specifications
- Determine work assignments and procedures
- Complete production report for upper management
- Lead assemblers & train employees on job requirements
- Reviewed component quality to assess conformance with tolerances and remove unacceptable products
- Kept work areas clean, organized and safe to promote efficiency and team safety
- Trained new team members by relaying information on company procedures and safety requirements
- Took on additional job duties during unexpected backlog, resulting in meeting project target date
- Inspected equipment and conducted basic repairs to keep machinery operational.
Case Manager/ Behavior Specialist
Group Homes for Children
02.2002 - 11.2009
- Supervise residents
- Implemented behavior plan
- Provided recreational activities for the youth
- Ensured program compliance with state agencies (DHR, DTS, Medicaid, GHFC)
- Enforced policies and procedures
- Managed finances
- Performed Medical billing
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems
- Managed support services and fostered communication among social workers, therapists, hospital staff and patients
- Participated in professional growth programs to support special education improvement efforts
- Collaborated with external agencies to meet educational and transitional needs of students
- Developed and implemented transition services plan to facilitate movement from school to activities.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Education
Phlebotomist Certification -
Jackson Hospital
Montgomery,ALDirector/Business Administration Certification -
Troy University of Montgomery
47 credit hours of RN - Noosing
Troy University of Montgomery School of Nursing
Montgomery, ALBachelors of Social Science - Psychology
Troy University of Montgomery
12.2006
Early Childhood Education -
Auburn University of Montgomery
01.2006
Skills
- Case Management Services
- Medical Billing (UB04 & CMS 1500)
- Ability to read 999 & 277CA (with EDI reader)
- Ability to read, post & retrieve EOB's
- Understanding of patient statements
- Excellent Customer Service
- Proficient with EMR (electronic medical records) systems
- Transmitting claims to clearing house systems (Emdeon, Navicure, Relay Health)
- Business administration
- Staff Management
- Report compilation
- Data Interpretation
- Financial Management
- Case Management
- Marketing
- Contract Management
- Business Development
- Operations Management
- Human Resources
Certification
- Microsoft Project (2000-2013)
- CPR and First Aid
- CQL certification
- Medication Administration Certification
- Relias Training
- ANSOS
- PHS/EZPRO
Timeline
Executive Director
Gentle Hearts Kare LLC
10.2023 - Current
Medical Coordinator
Vision Care LLC
06.2022 - 08.2023
Program Manager
Heavenly Kare LLC
07.2017 - Current
Program Manager/Case Manager Coordinator
Rochelle Center
09.2015 - 07.2017
Program Manager
Open Arms Care
07.2013 - 09.2015
Assembly Operator
Topre America Corporation
04.2009 - 03.2010
Program Coordinator/Supervisor
Warm Hearts Care
08.2008 - 04.2010
Case Manager/ Behavior Specialist
Group Homes for Children
02.2002 - 11.2009
Phlebotomist Certification -
Jackson Hospital
Director/Business Administration Certification -
Troy University of Montgomery
47 credit hours of RN - Noosing
Troy University of Montgomery School of Nursing
Bachelors of Social Science - Psychology
Troy University of Montgomery
Early Childhood Education -
Auburn University of Montgomery
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