Amanda Chlan
Phoenix,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Ready to help team achieve organizational goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Office Coordinator
Recovery Innovations International
10.2023 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between guests and staff to manage office activities.
- Served as a point of contact for guest visiting the office, providing exceptional customer service that led to increased guest retention rates.
- Contributed to company growth by consistently looking for ways to improve office processes and maximize efficiency.
- Improved guest satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
- Managed scheduling for multiple employees, ensuring optimal coverage during peak business hours.
- Facilitated a positive work environment by addressing employee concerns and providing support when needed.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Responded to needs through the use of active listening and open-ended questions, sought support from leadership when necessary.
Family Support Provider
Reach Family Serives
11.2022 - Current
- Assisted with daily living activities, running errands, and household chores.
- Provided compassionate and patient-focused care to cultivate well-being.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Transported clients to and from medical appointments with safety and efficiency.
- Recorded status and duties completed in database for management.
- Developed Safety Plans for youth
- Completed regular check-ins and progress report for each client.
- Entrusted to handle confidential and sensitive situations in professional matters.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Scheduled daily and weekly care hours for client caseload.
Special Education Teacher
JO Combs School District
12.2010 - 10.2013
- Taught students across multiple classifications and degrees of special needs.
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Coordinated special education students and teacher assistant schedules with master schedule.
- Partnered with standard education teachers from across academic departments.
- Redirected students using Positive Behavior Support (PBS).
- Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
Education
Masters Of Education - Education
Arizona State University
Tempe, AZ05.2012
Skills
- De-Escalation Techniques through Peer Support Model
- Created IEPs, 504's and Support Plans
- Adapting Curriculum
- Maintained and Documented Records
- Developed Curriculum and Lesson Plan Building
- Faculty Coordination
- Data Management
- Provided Student, Family and Faculty Support
Certification
- Peer Support Specialist, RI International - December 2021
Timeline
Office Coordinator
Recovery Innovations International
10.2023 - Current
Family Support Provider
Reach Family Serives
11.2022 - Current
Special Education Teacher
JO Combs School District
12.2010 - 10.2013
Masters Of Education - Education
Arizona State University
- Peer Support Specialist, RI International - December 2021
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