Amanda Chrisp
Lincoln,NE
Summary
Skilled Program Analyst with broad experience in conducting comprehensive reviews of program effectiveness, developing improvement strategies and coordinating implementation. Notable strengths include analytical thinking, problem-solving skills, and capacity to manage multiple projects simultaneously. Significant impact achieved in previous roles through optimizing operational processes, reducing costs and improving overall efficiency.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Vital Records Program Analyst
Department of Health and Human Services (DHHS)
Lincoln, USA
04.2024 - Current
- Track legislation relevant to Vital Records, review fiscal notes, prepare impact statements, and develop testimony for newly introduced bills.
- Draft and implement updates to Vital Records forms, including revisions required by changes in statute or operational processes.
- Oversee the creation, negotiation, and compliance of data-sharing agreements with the newly awarded vendor (Axiell).
- Release data monthly from the Nebraska NX system for inclusion in the Clear Impact scorecard.
- Complete and submit annual PCI compliance documentation, including P2PE and SAQ A forms, for the Vital Records program.
- Collaborated with cross-functional project team on implementation and rollout of new system for Vital Records.
- Maintain current contact information for County Attorneys, Marriage Clerks, Funeral Homes, and Hospitals to support data agreement administration.
- Tracked uncashed checks to ensure compliance with state unclaimed property laws, including dormancy periods and due diligence requirements.
- Managed inventory for order forms and coordinated timely reorders to ensure uninterrupted business operations.
- Process vendor payments and manage bills assigned to Vital Records.
- Review Secretary of State disposal lists to ensure compliance with record retention timelines.
Administrative Technician (IT Focus)
Department of Health and Human Services (DHHS)
Lincoln, USA
03.2021 - 04.2024
- Customer Service point of contact for Internal and External customers.
- Troubleshoot Vital Records software. (NX and CAS)
- Creating and adding new users to Vital Records environment.
- Created and submitted daily helpdesk analysis summaries to leadership to inform decision-making.
- Trained and supervised online ordering process and website for funeral homes, ensuring user satisfaction.
- Filled in as back-up supervisor during supervisor absences to support operational continuity.
- Software tester for upcoming changes into production environment.
- Supported senior IT coordinator and state administrator in vital records assignments.
Vital Records Clerk
Department of Health and Human Services (DHHS)
Lincoln, USA
01.2020 - 03.2021
- Greeted and assisted customers in person and over the phone to enhance public service experience.
- Perform daily clerical tasks such as creating, maintaining, and processing records and requests for all sections within the office.
- Acted as primary contact for online requests, facilitating timely processing and communication with customers.
- Sealed and issued birth, death, marriage, and divorce records, ensuring compliance with regulations and office statutes.
Education
BA - Psychology
Doane University
Lincoln, NE12-2017
Academic Transfer - General Studies
Southeast Community College
Lincoln, NE12-2015
Skills
- Data analysis and visualization
- Financial reporting
- Microsoft Excel and SharePoint
- Word and PowerPoint proficiency
- Analytical and critical thinking
- Problem solving and business acumen
- Effective communication skills
- Interpersonal communication and teamwork
- Adaptability and conflict resolution
- Time management strategies
Certification
- State of Nebraska Public Notary
Timeline
Vital Records Program Analyst
Department of Health and Human Services (DHHS)
04.2024 - Current
Administrative Technician (IT Focus)
Department of Health and Human Services (DHHS)
03.2021 - 04.2024
Vital Records Clerk
Department of Health and Human Services (DHHS)
01.2020 - 03.2021
BA - Psychology
Doane University
Academic Transfer - General Studies
Southeast Community College