Amanda Christofferson
Havre,USA
Summary
Results-oriented professional with a history of delivering impactful organizational changes and building strategic initiatives. Proven ability to lead, build and inspire teams, volunteers and community members while ensuring alignment with goals and fostering a culture of excellence. Recognized for taking proactive approach to identifying and addressing issues, with focus on strong team leadership and development to drive forward progress. Highly organized, detail-oriented leader skilled in implementing systems across multiple operations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Relations Manager
Farm Bureau Insurance
06.2025 - Current
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
- Assisted customers with product selection based on their needs and preferences, resulting in increased sales revenue
- Utilized CRM software to accurately document interactions with customers and track issue resolution progress
- Scheduled and coordinated meetings, appointments, and travel arrangements for executives and staff members
- Handled incoming calls, emails, and mail; directed inquiries to appropriate personnel or provided necessary information
- Managed calendars for multiple individuals by scheduling appointments based on priority levels and availability
- Developed and maintained a portfolio of XX clients, providing them with personalized insurance solutions
- Educated clients on the features, benefits, and exclusions of different insurance policies to help them make informed decisions
- Managed policy renewals by proactively contacting clients ahead of expiration dates and offering updated coverage options
- Participated in ongoing training programs to stay up-to-date on industry trends, product knowledge, and regulatory changes affecting the insurance market
Independent Director
Thirty-One Gifts
08.2013 - Current
- Facilitate training on customer service, business management, and marketing
- Consistently produce over $1,000 in sales monthly and in the top 5% of the company
- Coordinate fundraisers, campaigns to give back to the community (GIVES) and events
- Promote my business through out of the box opportunities
- Create marketing materials for potential customers, team members and the community
- Implement an effective follow up system to ensure customer satisfaction
- Offer professional support to team members, colleagues, hostesses and guests
- Building and maintaining a team of 15+
- Maintains business budget, inventory, purchasing and reporting
Behavioral Health Clinical Coordinator, Compliance Officer, MH-LAC Coordinator
Bullhook Community Health Center
10.2014 - 02.2016
- Collaborated meetings, conference calls, and presentations for a staff of 40+
- Coordinating and reporting trends in interdepartmental functioning while working with governing boards
- Collection, review and analysis of data for quality improvement
- Oversees multiple work plan with reportable outcomes through graphs, narratives and education
- Document activities and record information for quality improvement
- Assist the providers with training needs, workflow development and planning
- Develop and maintain cooperative working relationships with behavioral health specialists, and community groups to determine community health needs and the availability of services
- Maintenance of databases, training records, work plans
- Preparation and distribution of health educational materials
- Coordinate, maintain and implement Behavioral Health Integration into primary care through collaboration, training, education, team action plans, assessment and implementation
- Monitoring of provider's compliance activities
- Development of workflows, action plans, research studies and other key materials for daily use
Juvenile Detention Alternatives Initiative (JDAI)
HELP Committee Boys & Girls Club of the Hi-Line
07.2008 - 08.2012
- Collaborated monthly meetings, conference calls, and presentations for a variety of networks throughout the community as well as marketing.
- Have established great working relationships with the local law enforcement agencies, 12 th Judicial District Youth Court personnel, 12 th Judicial District Juvenile Probation Offices, County Attorney's Office and a variety of community partners and local service providers.
- Great working relationships with the Cascade County Juvenile Detention Center and other JDAI representatives across the state.
- Implemented the use of a Risk Assessment Instrument and updated monthly data.
- Researched programs and created proposals to the community for alternatives to save cost and promote public safety.
- Recruited professional community members to join coalitions and serve the community.
- Write and submit monthly and quarterly reports according to grant guidelines.
- Wrote articles, news releases, and other informational materials.
- Worked closely with the media.
- Understanding of at risk youth and juvenile justice reform.
- Supporting and enhancing the state efforts to improve the juvenile justice system and support research based models and best practice programs.
Program Coordinator
Youth Reporting Center (YRC)
- Completed the program development from scratch in a month and a half for the YRC, restitution program and community service program.
- Coordination of efforts with the court, probation officers, public defender, district attorney, city court, city prosecutor, Havre Public Schools and community agencies.
- Maintaining all monthly and quarterly data collection.
- Serving as the main liaison between the program and the juvenile justice system representatives.
- Accepting referrals and overseeing referral plans so the needs of the referring agency and youth are being met.
- Preparing the YRC daily programming schedule and youth/family interviews.
- Maintaining security, order and discipline to prevent disturbances and ensures the safety of clients, staff and community.
- Assisting with sustainability planning.
- Preparing and implementing daily schedules with multiple youth referrals.
- Facilitates and plans meetings with referring agencies, coalition members and community members.
- Created programming to use for: shoplifting, bullying, financial management, and life skills development.
- Prepares and submits quarterly reports on or before deadline.
- Works closely within the Havre community and has an extensive network of professionals in the community.
- Prepares all public relations materials for the community through: news releases, brochures, interviews, articles, letters and all marketing needs.
Education
Bachelors in Business Administration (BBA) - Project Management
Intercontinental University Online
Associates Business Administration (ABA) - Business Administration
Intercontinental University-Online
Skills
- Administrative experience
- Volunteer management
- Process improvement
- Relationship management
- Self-starter and capable of working independently with minimal guidance
- Business operations - Business operations experience (11-15 years)
- Experience in non-profits (10 years)
- Scheduling multiple programs or events
- Policy Development
- Program development & design
- Presentation skills
- Power Point, Canva Digital Design
- Nonprofit management
- Teamwork (10 years)
- Workforce development
- Succession planning
- Grant writing (10 years)
- Recruiting
- Program management (10 years)
- Public speaking
- Relationship building, Team development
- Event marketing
- Events management (10 years)
- Community outreach
- Team leadership
- Marketing strategies
- Training facilitation
- Program management
- Strategic planning
- Partnership development
- Grant writing
- Human resources management
- Media relations
- Team leadership, training, and development
- Board relations
Certification
- Montana Insurance Producer October 2025 to May 2028 Property & Casualty
- First Aid Certification
- CPR Certification
- Driver's License
Timeline
Customer Relations Manager
Farm Bureau Insurance
06.2025 - Current
Behavioral Health Clinical Coordinator, Compliance Officer, MH-LAC Coordinator
Bullhook Community Health Center
10.2014 - 02.2016
Independent Director
Thirty-One Gifts
08.2013 - Current
Juvenile Detention Alternatives Initiative (JDAI)
HELP Committee Boys & Girls Club of the Hi-Line
07.2008 - 08.2012
Program Coordinator
Youth Reporting Center (YRC)
Bachelors in Business Administration (BBA) - Project Management
Intercontinental University Online
Associates Business Administration (ABA) - Business Administration
Intercontinental University-Online