Summary

Overview

Work History

Education

Skills

Accomplishments

Timeline

AMANDA CHRISTON

McKinney,TX

Summary

Highly skilled and enthusiastic medical professional with a combined experience of 12 years in providing exceptional patient care and office management. Proactive and committed to improving processes and achieving goals. Effective communicator with the ability to perform well under pressure by utilizing leadership skills and strong attention to detail. Seeking to apply abilities by communicating organizational needs and overseeing staff performances.

Overview

years of professional experience

Work History

Front Office Manager

SignatureCare Emergency Center

07.2020 - Current

Maintain facility in accordance with Joint Commission and State regulations
Conduct monthly meetings on office policy and procedure changes
Attend monthly meetings with Medical Director, Director of Patient Access, Director of Nursing, Facility Manager and Regional Registration Supervisors
Submit weekly and monthly patient, employee and financial reports
Review resumes and interview applicants
Retain employee files to document (i.e. personal data, reference checks, performance evaluations, counseling records and state certifications)
Oversee front office inventory and submit orders
Efficiently create and maintain front office and on-call schedule
Oversee employee timecards and time-off requests
Manage daily operations, efficiency, and productivity
Conduct annual employee reviews
Meet with physicians and attend marketing events
Support staff: answer phones, check patients in and out, explain paperwork, verify benefits, collect copays and assist patients with office, facility and physician billing questions

Patient Liaison

Integrity Urgent Care

10.2019 - 06.2020

Effectively communicated with referring physicians and patients to schedule appointments
Completed patient admission process accurately and efficiently by obtaining, updating and scanning registration information
Recorded and updated financial information
Verified patient insurance information
Explained and collected patient fees
Maintained confidentiality of personal and financial information
Thoroughly compiled and submitted daily financial records
Answered, screened, and directed incoming phone calls
Performed clerical duties, including faxing, copying, scanning and mail delivery
Efficiently managed and maintained business inventory
Assisted in opening another clinic to specifically treat COVID related patients

Medical Front Office Manager

Austin Gastroenterology

05.2016 - 05.2019

Managed daily operations, efficiency, and productivity of office
Scheduled office visits, procedures, radiology and out-patient studies at endoscopy centers and outpatient facilities
Conveyed procedure and radiology preparation to patients
Managed monthly schedules for physicians and mid-levels
Trained new hires that would oversee satellite offices
Supported medical assistants by rooming patients and collecting both vitals and personal/family history
Assisted hospitalist to ensure patients were seen after discharge
Performed daily and monthly money reconciliation
Oversaw office inventory and submitted orders
Processed and filed medical records and requests
Managed RX sample inventory and contacted drug representatives weekly to restock
Recorded patient demographics, insurance, and medical history
Met with referring Physicians to increase business
Assisted patients with office, facility and anesthesia billing issues

Front Office Medical Scheduler

Texas Digestive Disease Consultants

09.2013 - 05.2016

Maintained working relationships with providers and endoscopy centers
Prepared patients' charts for clinic
Checked patients in and out
Scheduled office visits, procedures, radiology and studies at endoscopy center and outpatient facilities
Managed patients' insurance coverage, carrier payments and remaining balances
Maintained files and records in confidential manner

Scheduler

Legacy Heart Center

10.2011 - 09.2013

Answered large call volume for 15 doctors
Scheduled office visits, echocardiograms, nuclear, and stress tests
Managed appointments and schedules for two doctors
Contacted new patients for office visits and testing
Performed other related duties as directed or assigned