Amanda Christopher
Valdosta,GA
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Dollar General
Valdosta, GA
05.2021 - 05.2022
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Walked through store areas every two hours to identify and proactively resolve issues negatively impacting operations.
Loss Prevention Associate/Lead Cashier
Old Navy
Valdosta, GA
10.2016 - 12.2020
- Consulted with store managers on bases to perform loss investigations.
- Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
- Increased company understanding of loss control strategies through on-site client training seminars and implementation of new programs.
- Provided loss control reporting for prospects and clients.
- Enhanced training processes for both clients and departments to increase overall functionality.
Lead Associate
Dollar General
Valdosta, GA
01.2012 - 08.2016
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Molded team and embraced change to adapt within dynamic market.
- Partnered with managers to identify and capitalize on sales trends and brand initiatives.
Education
High School Diploma -
Valdosta High School
Valdosta, GA05.2005
Skills
- Time Management
- Mathematical Calculation and Reasoning
- Strategic Merchandising
- Coaching and Mentoring
- Inventory Control
- Store Opening and Closing
- Administrative Management
- Pricing and Markdowns
- Policy Development and Enforcement
- Marketing and Promotions
- Assignment Delegation
- Financial Statement Review
- POS Systems
- Shift Scheduling
- Hiring and Training
- Sales Promotion
- Retail Operations
- Sales Tracking
- Performance Monitoring and Evaluation
Timeline
Assistant Store Manager
Dollar General
05.2021 - 05.2022
Loss Prevention Associate/Lead Cashier
Old Navy
10.2016 - 12.2020
Lead Associate
Dollar General
01.2012 - 08.2016
High School Diploma -
Valdosta High School