Amanda Church
Canton,KS
Summary
I am a current Case Management Supervisor with 5 years of leadership experience and an additional 11 years of experience in the long-term care and acute care arenas. I enact a strong and collaborative approach across the care continuum and manage a workflow to support a dynamic team. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Finally, I have the willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Case Management Supervisor
NMC Health
10.2020 - Current
- Improved case management efficiency by streamlining processes and implementing best practices.
- Enhanced client satisfaction by providing comprehensive support and diligently addressing concerns.
- Optimized resource allocation for better case handling and increased productivity within the team.
- Developed strong working relationships with cross-functional teams to facilitate seamless case coordination.
- Cultivated a positive work environment by promoting open communication and teamwork among staff members.
- Ensured compliance with legal, ethical, and company standards in all case management activities.
- Managed complex cases with precision, balancing multiple priorities while maintaining attention to detail.
- Evaluated the performance of case managers, providing constructive feedback and targeted coaching efforts for improvement.
- Collaborated with multidisciplinary teams to facilitate client care and reduce case management barriers.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Provided leadership, guidance and support to staff members.
- Established and maintained relationships with key stakeholders.
RN, Home Care (private Nurse for My Son)
Advocare
05.2020 - Current
- Prevented medication errors through thorough double-checking of prescriptions and dosages.
- Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
- Performed assessments and determined severity of injuries and illnesses.
- Recorded details regarding therapies to keep chart updated.
- Observed and documented patient factors such as diet, physical activity level and behaviors to understand conditions and effectively modify treatment plan.
- Implemented care plan for patient treatment after assessing physician medical regimens.
- Monitored patient reaction after administering medications and tube feeds.
- Managed patient recovering from medical or surgical procedures.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
Registered Nurse
Paramount
07.2017 - 01.2021
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Reduced hospital readmissions through effective discharge planning, patient education, and follow-up care coordination.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Streamlined medication administration processes for increased safety and accuracy during busy shifts.
Clinical Nurse Educator
Larksfield Place
11.2016 - 07.2017
- Enhanced patient outcomes by developing and implementing evidence-based educational programs for clinical staff.
- Improved nursing competency through the creation and delivery of targeted training sessions and workshops.
- Streamlined onboarding processes for new hires, resulting in decreased time to full productivity.
- Increased staff retention by providing ongoing professional development opportunities and support.
Director of Nursing
Bethesda Home
05.2013 - 08.2016
- Improved patient care quality by implementing evidence-based nursing practices and protocols.
- Enhanced staff performance by conducting regular evaluations, providing constructive feedback, and offering tailored professional development opportunities.
- Streamlined nursing operations by optimizing staffing schedules, resource allocation, and workflow processes.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for patients with complex needs.
- Promoted a culture of safety by enforcing compliance with infection control policies and procedures.
- Increased patient satisfaction scores by fostering a compassionate and supportive environment within the nursing department.
- Mentored new nurses through orientation programs, facilitating their integration into the team and fostering their professional growth.
- Ensured regulatory compliance by staying current on industry standards and updating policies accordingly.
- Managed budgets effectively, identifying cost-saving measures while maintaining high-quality patient care standards.
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
- Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
CNA/RN/RN Case Manager
NMC Health
01.2005 - 05.2013
- Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
- Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
- Optimized resource utilization by identifying opportunities for cost containment while maintaining quality of care.
- Improved patient satisfaction scores by providing timely follow-ups and addressing concerns promptly.
- Streamlined discharge planning processes, ensuring a smoother transition for patients back to their homes or other facilities.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Promoted adherence to treatment plans by conducting regular follow-up visits and providing ongoing support to patients.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
Education
Bachelor of Science - Nursing
Bethel College
North Newton, KS05.2008
Skills
- Team Management/Leadership Qualities
- Technology Proficiency/EHR/EMR
- Case Management/Care Coordination/Discharge Planning
- Performance Tracking
- Utilization Review
- Chronic Disease Management
- Patient Assessment
- Staff Education/Training
- Positive Attitude
- Organized/Able to Multitask/Detailed/Reliable
- Certified in CPR/AED
Accomplishments
- Received Daisy Award in Fall 2022
- Received 28 CareMore Touches while at NMC Health (since Oct 2020)
- Graduated from LeadingAge Center for Leadership Summer of 2016
Certification
- CPR/BLS
Timeline
Case Management Supervisor
NMC Health
10.2020 - Current
RN, Home Care (private Nurse for My Son)
Advocare
05.2020 - Current
Registered Nurse
Paramount
07.2017 - 01.2021
Clinical Nurse Educator
Larksfield Place
11.2016 - 07.2017
Director of Nursing
Bethesda Home
05.2013 - 08.2016
CNA/RN/RN Case Manager
NMC Health
01.2005 - 05.2013
Bachelor of Science - Nursing
Bethel College