Amanda Cintron
Hamilton,NJ
Summary
Driven professional committed to upholding Lowe's Companies, Inc.'s mission and vision. With a track record of success in driving sales and delivering exceptional customer experience. Leveraging a unique blend of leadership, collaboration, and a passion for excellence in every endeavor. Fostering a cohesive and motivated team where each individual feels valued and empowered to contribute their best to achieve organizational goals.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager of Operations
Lowes Home Improvment
07.2023 - Current
- Managed daily store operations to ensure optimal customer service and employee productivity.
- Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
- Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
- Conducted regular audits on store procedures and performance, identifying areas for improvement and implementing corrective action plans.
- Promoted a safe work environment by enforcing company safety policies and addressing potential hazards promptly.
- Implemented loss prevention strategies to minimize shrinkage and increase overall profitability.
- Managed store budget effectively, making cost-saving adjustments when necessary without sacrificing quality or customer experience.
Department Supervisor
Lowe's Companies, Inc.
01.2020 - Current
- Proactively assess forecasted demands, reallocating efforts and schedules to ensure adequate coverage
- Directing and motivating a team of associates to deliver exceptional customer service, maintain a clean and safe store, and optimize inventory management
- Collaborate with the management team to ensure high-quality and on-time deliverables
- Delegate tasks strategically, matching employees' strengths and accommodating restrictions to enhance performance
Sales Specialist Appliances
Lowe's Companies, Inc.
06.2019 - 01.2020
- Provided comprehensive customer support by assisting in product selection, ensuring accurate quotes, verifying price labels, and fulfilling all customer requirements
- Resolved customers' problems by coordinating with manufacturers, vendors, and contractors
Customer Service Associate IV
Lowe's Companies, Inc.
10.2018 - 06.2019
- Operated POS system transactions, including credit, cash, returns, and refunds, to ensure seamless and accurate cash flow
- Conveyed relevant details about available inventory, special order items, product features, benefits, applications, and warranty information associated with Lowe's programs to customers
Solutions Specialist
Verizon
08.2014 - 08.2018
- Listened, analyzed, and resolved technical issues guiding users through step-by-step solutions
- Identified and met customer needs, delivering exceptional customer service in alignment with brand standards
- Collaborated with colleagues to ensure seamless operations throughout periods of high demand
Education
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Nottingham High School
Skills
- Operational efficiency
- Scheduling coordination
- Store maintenance
- Employee engagement
- Customer service
- Problem-solving
- Customer service and engagement
- Time management
- Verbal and written communication
- Customer service management
- Store operations
- Relationship building and management
- Team building and leadership
Timeline
Assistant Store Manager of Operations
Lowes Home Improvment
07.2023 - Current
Department Supervisor
Lowe's Companies, Inc.
01.2020 - Current
Sales Specialist Appliances
Lowe's Companies, Inc.
06.2019 - 01.2020
Customer Service Associate IV
Lowe's Companies, Inc.
10.2018 - 06.2019
Solutions Specialist
Verizon
08.2014 - 08.2018
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Nottingham High School
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