Amanda Cistrelli
Colonia,NJ
Summary
Approachable individual with excellent communication, problem-solving, and organizational skills. Passionate about helping others succeed with proven track record in developing successful mentoring relationships with students. Fosters a sense of community to support individuals in times of need.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Resident Assistant
Montclair State University Office Of Residence Life
03.2022 - Current
- Enforced safety policies and procedures to drive safety and well-being of students.
- Organized social events for residents to foster a sense of community and belonging, resulting in increased resident retention.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Helped Service Assistants to work the residential hall front desk operations
Crisis Counselor Volunteer
Crisis Text Line
03.2021 - Current
- Used empathetic, active listening techniques daily to connect with texters and address concerns.
- Used ladder-up risk assessment to evaluate concerns for suicidal ideation
- Fulfilled 30 hours of crisis management training as well as over 200 hours volunteering
Service Assistant
Montclair State University Office Of Residence Life
08.2023 - 03.2024
- Greeted residents entering residence hall through creating a enthusiastic, inclusive, safe, and welcoming environment for all residents and guests of the assigned community.
- Checked residents and guests in and out of building in order to ensure a safe residential community.
- Enhanced communication between departments by acting as a liaison, relaying relevant information accurately and efficiently.
Education
Bachelor of Arts - Psychology, Minors in ASL And Social Work
Montclair State University
Montclair, NJ05.2025
Skills
- Cultural Competency
- Customer Service
- Empathy Display
- Leadership
Certification
- Cultural Competency: Plays Well With Others Certificate - September 2023
- Microsoft Word and Excel Certification- December 2023
- Certified Crisis Counselor: Crisis Text Line - April 2021
Languages
English
American Sign Language
Timeline
Service Assistant
Montclair State University Office Of Residence Life
08.2023 - 03.2024
Resident Assistant
Montclair State University Office Of Residence Life
03.2022 - Current
Crisis Counselor Volunteer
Crisis Text Line
03.2021 - Current
Bachelor of Arts - Psychology, Minors in ASL And Social Work
Montclair State University
- Cultural Competency: Plays Well With Others Certificate - September 2023
- Microsoft Word and Excel Certification- December 2023
- Certified Crisis Counselor: Crisis Text Line - April 2021
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