Amanda Clanton
Greensboro,NC
Summary
Dynamic professional with a proven track record at Chico's FAS, Inc., excelling in leadership and problem-solving. Expert in customer service and adept in Microsoft Office, I significantly enhanced team productivity and operational efficiency. Skilled in interpersonal communication and detail-oriented accuracy, I thrive in high-pressure environments, consistently delivering exceptional results.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Mystery Shopper
Independent Contractor
Greensboro, NC
08.2020 - Current
- Analyzed customer service performance of employees against established standards.
- Recorded observations on provided questionnaires accurately and in a timely manner.
- Reset store displays for special events and seasonal merchandise changes.
- Conducted mystery shopping visits to retail stores, restaurants and other establishments.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Patient Care Technician
Jas Links Healthcare Services, Inc.
Braselton, GA
06.2012 - 08.2020
- Assist clients in organizing medications and scheduling appointments while monitoring vital signs such as blood pressure and blood glucose levels
- Maintain detailed updates on clients' health and deliver weekly reports to supervisors regarding assigned clients' progress
- Support clients with personal care tasks, including bathing and grooming, and perform errands, light housekeeping, and laundry services
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
Team Lead
Chico's FAS, Inc.
Winder, GA
03.2012 - 08.2020
- Lead and supervise daily activities of team members, ensuring alignment with company goals, safety practices, and deadlines
- Motivate team members and assess performance, providing feedback to enhance productivity and engagement
- Support management in hiring, training, and maintaining updated reports on team performance for operational efficiency
- Monitored operations and reviewed records and metrics to understand company performance.
- Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Resolved escalated customer complaints or queries promptly and efficiently.
Crew Trainer/Cashier
Burger King
Norcross, GA
02.2013 - 12.2013
- Developed and organized training materials and resources to facilitate the onboarding process for new employees, enhancing their understanding of food preparation and safety protocols
- Managed cash register operations, including accurate count and reconciliation of assigned cash drawers at the beginning and end of each shift
Field Coordinator/Certified Nursing Assistant
St. Mary's Home Care
Wilmington, NC
10.2008 - 12.2012
- Enrolled potential clients in tailored healthcare services while effectively monitoring vital signs, including blood pressure and glucose levels
- Collected and analyzed monthly surveys from clients and healthcare aides to ensure the delivery of high-quality care
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
First Aid & CPR Certification -
National Heart Association
Georgia01.2021
Medical Assistant Certification -
National Healthcare Association
Georgia01.2012
Studied - Business Admin/ Health Care Admin
American Intercontinental University Online
01.2008
High School Diploma - General Studies
Warren County High School
Warrenton, NC01.2003
Certificate - Income Maintenance Case Worker
Guilford Technical Community College
Jamestown, NCSkills
- Strong Interpersonal Communication Skills
- Problem Analysis and Problem Solving
- Detail-Oriented Accuracy
- Organizational Skills
- Adaptability and Ability to Work Under Pressure
- Strong Knowledge of Computer Programs Including Microsoft Office Applications and WM/PKMS
- Eligibility determination
- Customer Service Expertise
Certification
- Medical Assistant Certification, American Heart Association, 05/01/12
- First Aid & CPR Certification, 01/01/21
References
References available upon request.
Timeline
Mystery Shopper
Independent Contractor
08.2020 - Current
Crew Trainer/Cashier
Burger King
02.2013 - 12.2013
Patient Care Technician
Jas Links Healthcare Services, Inc.
06.2012 - 08.2020
Team Lead
Chico's FAS, Inc.
03.2012 - 08.2020
Field Coordinator/Certified Nursing Assistant
St. Mary's Home Care
10.2008 - 12.2012
First Aid & CPR Certification -
National Heart Association
Medical Assistant Certification -
National Healthcare Association
Studied - Business Admin/ Health Care Admin
American Intercontinental University Online
High School Diploma - General Studies
Warren County High School
Certificate - Income Maintenance Case Worker
Guilford Technical Community College