Amanda Clark
Dunwoody,USA
Summary
A Customer Service Assistant with extensive experience in customer service and leadership along with a proven ability to manage cross-functional teams. Given my outgoing, friendly, and people-oriented personality, I connect well with diverse groups and individuals. I am also very well-organized and possess solid communication skills that aid my ability to efficiently support upper management.
Overview
17
17
years of professional experience
Work History
SERVICE ADVISOR
HENNESSY LEXUS OF ATLANTA
11.2024 - Current
- Processed payments and collected customer payments
- Had to call and collect payments on over due accounts.
- Verified warranty coverage and processed warranty claims
- Maintained a high level of customer satisfaction by ensuring all services were performed to the highest standards
- Negotiated service and repair pricing with customers
- Developed highly empathetic client relationships and earned a reputation for exceeding service standards goals
- Answered customer questions completely and efficiently, enhancing customer satisfaction and resulting in 98% positive reviews
- Collaborated with technicians to diagnose and repair customer vehicles in a timely manner
- Utilized computer systems to manage customer records and track vehicle service histories
- Trained and supervised new service advisors on the use of company software and customer service protocols
- CXI score 4.85-5.00
SERVICE ADVISOR
JIM HUDSON TOYOTA
12.2022 - 03.2024
- Processed payments and collected customer payments
- Verified warranty coverage and processed warranty claims
- Maintained a high level of customer satisfaction by ensuring all services were performed to the highest standards
- Negotiated service and repair pricing with customers
- Developed highly empathetic client relationships and earned a reputation for exceeding service standards goals
- Answered customer questions completely and efficiently, enhancing customer satisfaction and resulting in 98% positive reviews
- Collaborated with technicians to diagnose and repair customer vehicles in a timely manner
- Utilized computer systems to manage customer records and track vehicle service histories
- Trained and supervised new service advisors on the use of company software and customer service protocols
- CXI score 4.85-5.00
Dispatch Manager
Triple C Trucking
03.2017 - 03.2022
- Oversaw daily dispatch operations, ensuring timely and accurate delivery of products.
- Coordinated communication between drivers and warehouse staff to optimize route efficiency.
- Resolved customer inquiries related to shipping status, improving satisfaction rates.
- Reduced response times with effective dispatcher training and timely decision making.
- Drove sales by delivering expert customer service support for escalated, ongoing or specialized issues.
Assistant Manager
Popyes
02.2013 - 01.2017
- Supervised daily restaurant operations, ensuring efficiency and adherence to quality standards.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Managed staff schedules and maintained adequate coverage for all shifts.
Server
Friday's Restaurant
07.2008 - 01.2011
- Delivered exceptional customer service, enhancing guest satisfaction and repeat patronage.
- Managed order accuracy and timely delivery, ensuring smooth dining experience for guests.
- Handled payment transactions accurately, ensuring secure financial exchanges at point of sale systems.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
High School -
Lee High School
Jonesville, VASkills
- Customer engagement
- Strong verbal communication
- Self-driven professional
- Effective leadership
- Customer service
- Computer skills
- Multitasking and organization
- Strong work ethic
- Listening skills
Timeline
SERVICE ADVISOR
HENNESSY LEXUS OF ATLANTA
11.2024 - Current
SERVICE ADVISOR
JIM HUDSON TOYOTA
12.2022 - 03.2024
Dispatch Manager
Triple C Trucking
03.2017 - 03.2022
Assistant Manager
Popyes
02.2013 - 01.2017
Server
Friday's Restaurant
07.2008 - 01.2011
High School -
Lee High School