Amanda Clark
Macon,GA
Summary
Results-driven professional with a desire to take on new challenges and known for effective communication, efficient work handling, and attention to detail. Highly motivated with a strong work ethic and adaptability, excelling in independent roles and quickly mastering new skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
CFS Commercial Underwriter
GEICO
Macon, GA
12.2014 - Current
- Processes all CFS commercial tasks including refunds, transfers, premium adjustments, bankruptcies, policy research, mailbox requests, and various financial reports.
- Collaborates with CCS collections agency on policies with earned premium to ensure timely resolution and improve payment recovery.
- Works with management, testing team, and Home Office on process improvements for reports and completing work.
- Assists with remediations and special projects for Home Office to enhance compliance and operational effectiveness.
- Researches policies to assist with accounting-related functions.
- Provides training for management and quality control team on commercial functions and systems.
- Manages and tracks inventory.
Accounts Receivable Representative
GEICO
05.2012 - 12.2014
- Provided immediate support through helpdesk calls to resolve customer inquiries.
- Researched and resolved billing inquiries and discrepancies with professionalism.
- Processed refunds, transfers, and other accounting functions in accordance with company policy.
- Identified needs of customers promptly and efficiently.
- Communicated effectively with customers to resolve issues and enhance service experience.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Navigated through computer systems to review information and respond appropriately to callers.
Earlier experience includes roles in:
GEICO
02.2003 - 05.2012
- GEICO Electronic Banking Unit Representative
- Auto Damage Adjuster
- Lienholder Trainer
- Lienholder Representative
Education
Some College (No Degree) - Behavioral Sciences
Macon State College
Macon, GASkills
- Finance and accounting
- Project coordination
- Process improvement
- Training and development
- Policy research
- Inventory management
- Customer service
- Attention to detail
- Problem solving
- Critical thinking
- Teamwork
- Leadership
- Multitasking capacity
- Professionalism
- Flexible and adaptable
- Effective communication
- Time management
Certification
Lean Six Sigma Yellow Belt
Timeline
CFS Commercial Underwriter
GEICO
12.2014 - Current
Accounts Receivable Representative
GEICO
05.2012 - 12.2014
Earlier experience includes roles in:
GEICO
02.2003 - 05.2012
Some College (No Degree) - Behavioral Sciences
Macon State College