Amanda Clarke
Philadelphia,PA
Summary
Hardworking Direct Support Professional with 1 year of experience providing compassionate care to individuals with disabilities. Skilled in implementing personalized care plans, promoting independent living skills, and collaborating with multidisciplinary teams to enhance client well-being. Demonstrates strong communication and advocacy skills, ensuring a safe and supportive environment. Committed to fostering positive relationships and facilitating community engagement for clients.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Direct Support Professional
12.2024 - Current
- Provided direct care and support to individuals with disabilities, ensuring their safety, well-being, and quality of life
- Assisted clients with daily living activities such as bathing, dressing, grooming, and meal preparation
- Implemented individualized care plans based on clients' specific needs and goals
- Supported individuals in developing independent living skills such as budgeting, grocery shopping, and household chores
- Promoted socialization by organizing recreational activities and outings for clients to engage in the community
- Maintained accurate records of client progress, behaviors, incidents, and medical information
- Collaborated with a multidisciplinary team including doctors, therapists, and case managers to ensure comprehensive care for clients
- Responded promptly to emergencies or crisis situations following established protocols
- Advocated for the rights and interests of individuals served by addressing any concerns or issues that arose
- Developed positive relationships with clients through active listening, empathy, and effective communication
- Ensured a safe environment by identifying potential hazards and implementing appropriate preventive measures
- Assisted in coordinating medical appointments, transportation, and accompanying clients during visits
- Provided emotional support to individuals facing challenges or difficult situations
- Demonstrated cultural sensitivity when working with diverse populations including different ethnicities, ages, and backgrounds
- Closely monitored medication administration to ensure compliance with prescribed dosages and schedules
- Collaborated with families/guardians to develop personalized care plans that aligned with individual needs/goals
- Aided in managing behavioral issues/changes through de-escalation techniques and implementation of behavior management strategies
- Participated in ongoing training programs to enhance knowledge/skills related to disability services
- Documented all interactions/observations accurately and maintained confidentiality of client information
- Assisted individuals in accessing community resources such as educational programs, employment opportunities, and recreational activities
- Provided transportation and accompanied clients to appointments, errands, and social outings
- Supported individuals with physical disabilities in mobility assistance including transferring, ambulation, and use of assistive devices
- Collaborated with healthcare professionals to ensure proper medical care/treatment for clients
- Implemented strategies to promote independence in daily living skills such as personal hygiene, meal planning/preparation, and household management
Nursing Student
Nursing Student
04.2024 - Current
- Administered medications and treatments under the supervision of registered nurses
- Completed clinical rotations in various healthcare settings, including medical-surgical, pediatrics, and obstetrics
- Assisted with patient assessments, including vital signs monitoring and documentation
- Provided direct patient care, ensuring comfort and safety at all times
- Collaborated with interdisciplinary healthcare team members to develop and implement individualized care plans
- Performed wound dressings and sterile procedures following established protocols
- Maintained accurate patient records, documenting observations, interventions, and outcomes
- Educated patients on self-care techniques for managing chronic conditions or post-operative recovery
- Participated in nursing research projects to contribute to evidence-based practice initiatives
- Attended educational seminars and workshops to stay updated on the latest advancements in nursing practices
- Demonstrated effective communication skills when interacting with patients, families, and healthcare professionals
- Managed time efficiently to prioritize tasks while maintaining a high level of attention to detail
- Utilized critical thinking skills to assess complex patient situations and make appropriate decisions
- Adhered to infection control protocols to prevent the spread of diseases within healthcare facilities
- Followed ethical guidelines outlined by professional nursing organizations
- Worked collaboratively with other student nurses during simulations exercises
- Provided emotional support for patients experiencing pain or distressing symptoms
- Demonstrated proficiency in using electronic health record systems for documentation purposes
- Served as a resource person for new students entering the nursing program
- Achieved 100% accuracy rate in medication administration through careful verification processes
Customer Service Representative
The Central Association of the Miraculous Medal
10.2009 - 06.2024
- Perform data entry and retrieval w/ such software as Donor Perfect, Donor Maintenance, EPRISA and Microsoft Word & Excel.
- Able to set up laptop, headphones, microphones, voicemail, video conferencing or any other chat-client service(s) to converse with customers and forward calls to supervisor.
- Remain cool during heated exchanges with irate customers and reach a peaceful resolution.
- Persuade customers to listen to sales pitches and consider making 'upsell' purchases
Mail Room Coordinator
The Central Association of the Miraculous Medal
10.2009 - 06.2024
- Managed all outgoing mail from location.
- Coordinated mailing of monthly donor membership lists a project consisting of about 300 donors each, about 4000 pages total.
- Accept referrals of patients being discharged from hospitals. Download the referral with medical record.
- Schedule the patient to be seen by a clinician in patient management software. Follow-up to see how it went.
- Call patients on pre-admit sheet to see if they would like to be scheduled.
- Answer incoming calls, refer to the correct person.
- Delete Voicemails and email to keep inbox clear.
Education
Bachelor of Arts - Spanish
Temple University
05.2011
Skills
- Analysis skills
- QuickBooks
- Front desk
- Cash register
- Windows
- Toddler Care
- Catheter Care
- Experience working with students
- Upselling
- Sales
- Organizational skills
- Driving
- Customer service
- Administrative Experience
- Microsoft Office
- Help desk
- Management
- Technical Support
- Customer support
- Microsoft Word
- Social media management
- Cash handling
- Translation
- Experience with Children
- Time management
- Senior care
- Marketing
- Preschool experience
- Receive source data such as customer names, addresses, phone numbers
- POS
- Video editing
- Manufacturing
- E-commerce
- Financial services
- Math
- Microsoft Excel
- Typing
- Early childhood education
- Video Production
- Interpretation
- Home Care
- Teaching
- Bilingual
- Conflict management
- Classroom management
- Supervising experience
- Video Editing
- Computer skills
- Property management
- Photography
- Communication skills
- Photo editing
- Leadership
- Banking
- Nursing
- First aid and safety
- Behavior redirection
Certification
- Bachelor's Degree, 05/01/11, Present
- Driver's License, 04/01/21, 03/01/25
- CPR Certification
Languages
Spanish
Full Professional
Timeline
Direct Support Professional
Direct Support Professional
12.2024 - Current
Nursing Student
Nursing Student
04.2024 - Current
Customer Service Representative
The Central Association of the Miraculous Medal
10.2009 - 06.2024
Mail Room Coordinator
The Central Association of the Miraculous Medal
10.2009 - 06.2024
Bachelor of Arts - Spanish
Temple University
Similar Profiles
Cody LinthwaiteCody Linthwaite
Living Opportunities at Direct Support Professional, Keystone Human ServicesLiving Opportunities at Direct Support Professional, Keystone Human Services
Carmen Campuzano RodriguezCarmen Campuzano Rodriguez
Albertina Kerr at Direct Support Professional, Keystone Human ServicesAlbertina Kerr at Direct Support Professional, Keystone Human Services
Jacques PlanteJacques Plante
PAHrtners Deaf Services at Direct Support ProfessionalPAHrtners Deaf Services at Direct Support Professional
Colin PhillipsColin Phillips
Associate Clinical Representative at Procept BioroboticsAssociate Clinical Representative at Procept Biorobotics
Wendy LiroffWendy Liroff
People Manager at Gerson Lehrman Group, GLGPeople Manager at Gerson Lehrman Group, GLG