Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Clay

Katy

Summary

I have seven years of experience as an administrative professional, four and a half years of experience in a broad spectrum of customer service, problem-solving, and minute attention to detail. I bring top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members. Knowledgeable in medical terminology and scheduling.

Overview

14
14
years of professional experience

Work History

Patient Services Coordinator

MD Anderson Cancer Hospital
04.2024 - Current
  • Scheduled appointments to enter appointment date and time into computerized scheduler.
  • Collected time of service payments and issued receipts.
  • Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
  • Used Epic to process and post personal checks, credit card, incoming cash receivables and care credit transactions.
  • Respected patients by recognizing rights and maintaining confidentiality.
  • Collected patient co-pay and issued receipt to confirm payment.

Medical Receptionist

Elite Dermatology
02.2021 - 04.2024
  • Accept all incoming phone traffic, answer questions
  • Book, cancel, and change patient appointments based on provider schedule and preference
  • Verify patient insurance coverage and availability
  • Maintain patient insurance and personal information database
  • Check patients in and out
  • Familiar with current medical scheduling software (Electronic Medical Assistant)
  • Collect payment upon completion of appointment
  • Intimately familiar with HIPAA guidelines.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.

Office Administrator/Receptionist

ForeFlight LLC
07.2018 - 10.2020
  • Ordered and maintained an inventory of all office supplies necessary for day to day operations
  • Made travel arrangements for current and potential employees to fit their personalized schedule and needs
  • Assisted in data gathering and entry for an internationally used Pilot Database
  • Maintained a flawless record on all bi-weekly expense reports totaling approximately 300k in expenses
  • Arranged office events and monthly lunches for all employees
  • Conducted all shipping and receiving on behalf of all employees
  • Able to seamlessly interact and provide exemplary customer service to all guests who visit the office.

Administrative Assistant

Metropolitan Dermatology Clinic
03.2018 - 07.2018
  • Scheduling appointments for patients according to the availability of the doctors
  • Taking deposits and payments for procedures
  • Ensuring room availability in concurrence with scheduled appointments
  • Maintaining strict adherence to all HIPAA regulations for patient privacy
  • Able to seamlessly interact and provide exemplary customer service to high net worth clientele.

Collections Agent/Administrative Assistant

Acceptance Now
07.2017 - 03.2018
  • Dispatching and optimizing scheduled daily pickups
  • Contacting clientele to maintain positive account status with specific obligatory percentage
  • Updating incoming and outgoing inventory in order to ensure correct merchandise allocation
  • Various administrative tasks as directed utilizing Microsoft Office Suite (Outlook, Excel, Word, etc.).

Sales Associate

Dillard's
06.2014 - 07.2017
  • Ability to maintain a strict regiment of sales goals and deadlines
  • Advising customers on optimal products catered to their specific needs
  • Maintaining all records of customer preferences as well as projecting potential sales depending on market fluctuations
  • Complex problem-solving abilities while dealing with clients
  • Out of the box thinking to create surplus revenue
  • Ability to interpret aesthetic blueprints to construct displays.

Finance Representative

Acceptance Now
10.2010 - 01.2014
  • Contacting clientele in order to maintain positive account status with specific obligatory percentage
  • Confirming all preliminary data to ensure the accuracy of potential financiers
  • Analyzing credit and financial eligibility of existing customers and potential customers
  • Providing a level of customer service, above and beyond the expected norms, always going the extra mile to ensure clientele was taken care of.

Education

Skills

  • Medical Terminology
  • Mail Management
  • HIPAA Compliance
  • Payment Collection
  • Referral Verification
  • Records Management
  • Medical Office Administration
  • Office Administration
  • Healthcare Systems Knowledge
  • Strong Organization
  • Patient confidentiality
  • Insurance Verification
  • Team Collaboration
  • Patient check-in
  • Relationship Building
  • Insurance Billing

Timeline

Patient Services Coordinator

MD Anderson Cancer Hospital
04.2024 - Current

Medical Receptionist

Elite Dermatology
02.2021 - 04.2024

Office Administrator/Receptionist

ForeFlight LLC
07.2018 - 10.2020

Administrative Assistant

Metropolitan Dermatology Clinic
03.2018 - 07.2018

Collections Agent/Administrative Assistant

Acceptance Now
07.2017 - 03.2018

Sales Associate

Dillard's
06.2014 - 07.2017

Finance Representative

Acceptance Now
10.2010 - 01.2014

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Amanda Clay