Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Clayton

Phoenix,AZ

Summary

Dedicated caregiver with expertise in personal care, client monitoring, and meal preparation. Known for fostering positive relationships and ensuring client safety through effective communication and compassion.

Overview

8
8
years of professional experience

Work History

Caregiver

Instant Care of Arizona
Phoenix, Arizona
08.2018 - 01.2021
  • Provided personal care and support to clients in daily activities.
  • Developed and maintained positive relationships with clients and families.
  • Monitored client health and reported changes to healthcare professionals.
  • Ensured a safe and clean environment for clients at all times.
  • Coordinated transportation for medical appointments and community activities.
  • Assisted with meal preparation to meet dietary needs of clients.
  • Supported bathing, dressing and personal care needs.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Improved patient outlook and daily living through compassionate care.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
  • Laundered clothing and bedding to prevent infection.
  • Respected the rights of each individual client while maintaining confidentiality of all personal information.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Followed safe lifting and transferring techniques to transport residents.
  • Ensured compliance with all applicable laws, regulations and standards governing home health care services.
  • Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
  • Assisted clients with maintaining good personal hygiene.
  • Helped clients get in and out of beds and wheelchairs.
  • Built strong and trusting rapport with clients and loved ones.
  • Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
  • Helped clients communicate with loved ones by typing written messages and relaying verbal messages.

Retention Customer Service Representative

CenturyLink
Phoenix, Arizona
07.2015 - 10.2017
  • Assisted customers in resolving product inquiries and service issues.
  • Managed customer accounts to improve retention and satisfaction levels.
  • Documented customer interactions in the CRM system for future reference.
  • Educated customers about product features and service options available.
  • Handled escalated calls with professionalism and effective problem-solving skills.
  • Answered incoming customer inquiries via phone, email and live chat.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Resolved customer complaints promptly and professionally.
  • Managed multiple tasks simultaneously while meeting tight deadlines.
  • Suggested process improvements to increase efficiency of service delivery systems.
  • Informed customers of deals and promotions.
  • Kept abreast of industry trends and developments related to retention services.
  • Ensured quality standards were met throughout all customer interactions.
  • Verified customer information and processed orders accurately.
  • Utilized problem solving skills to resolve complex matters in a timely manner.
  • Analyzed performance metrics on a regular basis to identify areas needing improvement.
  • Developed strong relationships with customers through friendly interactions.
  • Identified customer needs to upsell products or services.
  • Participated in team meetings to discuss best practices for retention strategies.
  • Escalated unresolved issues to the appropriate department for further investigation.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Promoted available products and services to customers during service, account management and order calls.
  • Strengthened customer retention by offering discount options.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.

Lost Prevention

Ross Dress for Less
Phoenix, Arizona
11.2016 - 07.2017
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked with cross-functional teams to achieve goals.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Recognized by management for providing exceptional customer service.

Data Entry/Administrative Clerk

Ultimate Staffing
Phoenix, Arizona
08.2012 - 06.2013
  • Organized and maintained filing systems for easy access to documents.
  • Collaborated with team members to improve administrative processes and workflows.
  • Prepared reports and presentations to support team projects and initiatives.
  • Organized and maintained filing systems both electronically and manually.
  • Performed data entry duties to update client information in databases.
  • Provided administrative support to the executive team.
  • Provided assistance to other departments when needed.
  • Prepared and processed documents such as invoices, reports, memos and correspondence.
  • Provided training and orientation for new staff on office procedures and policies.
  • Organized and maintained filing systems, ensuring accuracy and confidentiality.
  • Managed and updated company databases to ensure quick access to critical information.
  • Supported project teams by performing administrative tasks related to the project.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
  • Copied, sorted and filed records of office activities and business transactions.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Delivered messages and ran errands.
  • Developed organizational filing systems for confidential customer records and reports.
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Recognized by management for providing exceptional customer service.
  • Worked effectively in team environments to make the workplace more productive.

Student Loan Advisor

Ultimate Staffing
Phoenix, Arizona
11.2012 - 01.2013
  • Assisted clients in understanding student loan options and repayment plans.
  • Evaluated financial situations to recommend suitable loan programs.
  • Guided borrowers through application processes with clear instructions.
  • Resolved client inquiries regarding loan terms and conditions efficiently.
  • Maintained accurate records of client interactions and loan applications.
  • Collaborated with team members to improve customer service strategies.
  • Maintained accurate records of all transactions and communications with customers.
  • Analyzed customer feedback received from surveys or other sources in order to identify potential service improvements.
  • Provided detailed information on student loan options to clients.
  • Developed customized financial plans tailored to individual needs and goals.
  • Identified areas for improvement in current processes or procedures related to student loans.
  • Attended conferences or seminars related to the industry in order to stay up-to-date on changes in regulations or laws affecting the industry.
  • Assisted customers through online chat support systems when needed.
  • Participated in training sessions designed to enhance knowledge of new products or services related to student loans.
  • Assisted in the completion of loan applications, including verifying accuracy of data provided.
  • Received and posted payments to loan accounts.
  • Assisted with completion of documentation such as FAFSA paperwork, answered questions, and delivered key information.
  • Informed customers of loan application requirements and deadlines.
  • Verified client financial information to determine creditworthiness and loan eligibility.
  • Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
  • Reviewed client documentation and contracts for discrepancies and mistakes.
  • Updated client account information and records in company databases.

Education

Some College (No Degree) - Medical Assistant

The Bryman School Of Arizona
Phoenix, AZ

Skills

  • Personal care
  • Client monitoring
  • Meal preparation
  • Safety awareness
  • Health communication
  • Customer retention
  • Relationship building
  • Compassionate support
  • Emotional intelligence
  • Active listening

Timeline

Caregiver

Instant Care of Arizona
08.2018 - 01.2021

Lost Prevention

Ross Dress for Less
11.2016 - 07.2017

Retention Customer Service Representative

CenturyLink
07.2015 - 10.2017

Student Loan Advisor

Ultimate Staffing
11.2012 - 01.2013

Data Entry/Administrative Clerk

Ultimate Staffing
08.2012 - 06.2013

Some College (No Degree) - Medical Assistant

The Bryman School Of Arizona

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