Amanda Clemmons
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Team Leader
Consular Outsourcing BLS Services Inc
Chicago, IL
09.2022 - 12.2023
- Built strong relationships with customers through positive attitude and attentive response.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Collection of visa applications, biometrics & document scrutiny for visa processing, attestation & legalization services.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Office Support Administrator
US Department of Labor
Chicago, IL
07.2018 - 03.2020
- Verifying all UPS documents information is correct, printing, copying and scanning labels
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Organizing and mailing UPS packaging.
- Managed filing system, entered data and completed other clerical tasks.
- Collected, arranged, and input information into database system.
Document Scanner/ Research Assistant
Hong Kong Trade Development Council
Chicago, IL
07.2017 - 06.2018
- Prioritize and meet deadlines.
- Operating, scanners, faxing, and copier uploading documents into database
- Answering incoming calls and placing calls, following up with individuals to ensure the best customer service.
- Collects and analyze data to ensure accuracy of information for business marketing.
- Optimized file storage systems by categorizing scanned documents accurately and systematically.
- Prepared documents for scanning by removing staples, paper clips, and other obstructions that could damage equipment or impede operations.
- Utilized industry-specific software tools proficiently for seamless integration into client databases or management systems.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
File Clerk
Ceda
Chicago, IL
09.2016 - 05.2017
- Created, implemented and monitored filing systems for easy retrieval of records.
- Enhanced productivity by processing incoming mail and filing documents promptly, allowing for easy access when needed.
- Managed high volumes of daily paperwork, prioritizing tasks effectively to meet deadlines without compromising accuracy or organization.
- Responded promptly to internal document requests from colleagues, providing excellent customer service while minimizing disruptions to workflow.
- Increased retrieval efficiency by digitizing hard copy documents and maintaining a secure electronic database.
Sales Associate
Carline Leathers
Chicago, IL
03.2015 - 04.2016
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise, as we were a pop up store at different locations and hospital.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Customer Account Executive
Comcast
Woodridge, IL
02.2014 - 03.2015
- Enhanced customer satisfaction by efficiently addressing and resolving account issues.
- Increased revenue with upselling strategies tailored to individual customer needs.
- Consistently met or exceeded sales targets through effective account management techniques.
- Collaborated with cross-functional teams to ensure seamless service delivery for customers.
Education
High School Diploma -
South Shore Community Academy High School
Chicago, IL06.1999
Skills
- Basic Spreadsheet Proficiency with Excel
- People Management
- Employee Recognition
- Account Management
- Quality Improvement
- Team Supervision
- Database Entry
- Filing Management
- General Office Functions
- Product Knowledge
- Complaint Resolution
- Call Documentation
Timeline
Team Leader
Consular Outsourcing BLS Services Inc
09.2022 - 12.2023
Office Support Administrator
US Department of Labor
07.2018 - 03.2020
Document Scanner/ Research Assistant
Hong Kong Trade Development Council
07.2017 - 06.2018
File Clerk
Ceda
09.2016 - 05.2017
Sales Associate
Carline Leathers
03.2015 - 04.2016
Customer Account Executive
Comcast
02.2014 - 03.2015
High School Diploma -
South Shore Community Academy High School