Amanda Clemmons
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Team Leader
Consular Outsourcing BLS Services Inc
09.2022 - 12.2023
- Built strong relationships with customers through positive attitude and attentive response.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Collection of visa applications, biometrics & document scrutiny for visa processing, attestation & legalization services.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Office Support Administrator
US Department of Labor
07.2018 - 03.2020
- Verifying all UPS documents information is correct, printing, copying and scanning labels
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Organizing and mailing UPS packaging.
- Managed filing system, entered data and completed other clerical tasks.
- Collected, arranged, and input information into database system.
Document Scanner/ Research Assistant
Hong Kong Trade Development Council
07.2017 - 06.2018
- Prioritize and meet deadlines.
- Operating, scanners, faxing, and copier uploading documents into database
- Answering incoming calls and placing calls, following up with individuals to ensure the best customer service.
- Collects and analyze data to ensure accuracy of information for business marketing.
- Optimized file storage systems by categorizing scanned documents accurately and systematically.
- Prepared documents for scanning by removing staples, paper clips, and other obstructions that could damage equipment or impede operations.
- Utilized industry-specific software tools proficiently for seamless integration into client databases or management systems.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
File Clerk
Ceda
09.2016 - 05.2017
- Created, implemented and monitored filing systems for easy retrieval of records.
- Enhanced productivity by processing incoming mail and filing documents promptly, allowing for easy access when needed.
- Managed high volumes of daily paperwork, prioritizing tasks effectively to meet deadlines without compromising accuracy or organization.
- Responded promptly to internal document requests from colleagues, providing excellent customer service while minimizing disruptions to workflow.
- Increased retrieval efficiency by digitizing hard copy documents and maintaining a secure electronic database.
Sales Associate
Carline Leathers
03.2015 - 04.2016
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise, as we were a pop up store at different locations and hospital.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Customer Account Executive
Comcast
02.2014 - 03.2015
- Enhanced customer satisfaction by efficiently addressing and resolving account issues.
- Increased revenue with upselling strategies tailored to individual customer needs.
- Consistently met or exceeded sales targets through effective account management techniques.
- Collaborated with cross-functional teams to ensure seamless service delivery for customers.
Education
High School Diploma -
South Shore Community Academy High School
Chicago, IL06.1999
Skills
- Basic Spreadsheet Proficiency with Excel
- People Management
- Employee Recognition
- Account Management
- Quality Improvement
- Team Supervision
- Database Entry
- Filing Management
- General Office Functions
- Product Knowledge
- Complaint Resolution
- Call Documentation
Timeline
Team Leader
Consular Outsourcing BLS Services Inc
09.2022 - 12.2023
Office Support Administrator
US Department of Labor
07.2018 - 03.2020
Document Scanner/ Research Assistant
Hong Kong Trade Development Council
07.2017 - 06.2018
File Clerk
Ceda
09.2016 - 05.2017
Sales Associate
Carline Leathers
03.2015 - 04.2016
Customer Account Executive
Comcast
02.2014 - 03.2015
High School Diploma -
South Shore Community Academy High School
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