Amanda Clifford
Cincinnati,OH
Summary
Dynamic and adaptable Server/Bartender with a proven track record of exceptional customer service and multitasking abilities, honed across notable establishments including Buffalo Wild Wings. Leveraging strong POS operation skills and a warm, professional demeanor, consistently enhanced guest satisfaction and efficiency. Excelled in high-volume dining settings, achieving significant improvements in service quality and team collaboration.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Bronte Bistro
04.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Improved dining experience by providing prompt, attentive service to guests.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Server/Bartender
Coopers Hawk
08.2022 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Improved dining experience by providing prompt, attentive service to guests.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server/Bartender
Buffalo Wild Wings
03.2018 - 08.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Contributed to inventory management by monitoring stock levels.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
Education
High School Diploma -
Norwood High School
Norwood, OH05-2012
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Professional appearance
- Menu memorization
- Food running
- High volume dining
- Service prioritization
- Team collaboration
- Sales expertise
- Sales techniques
- Order accuracy
- Quality control
- Food safety practices
- Supply restocking
- Order management
- Allergy awareness
- Liquor, wine, and food service
- Dietary restrictions knowledge
- Dining customer service
- Positive guest interactions
- Server training
- Positive and professional
- Food safety oversight
- Calm demeanor
- POS operation
- Point of sale (POS) system operations
- Multitasking
- Reliability
- Adaptable and flexible
- Warm and friendly
- Reliable and responsible
- Multitasking Abilities
- Team player
- Excellent communication
- Cool under pressure
- Problem-solving
- Team leadership
- High energy and stamina
Certification
- First Aid Certification - American Red Cross.
- ServSafe Food Handler Certification - National Restaurant Association.
- ServSafe Alcohol Certification - National Restaurant Association.
Timeline
Server
Bronte Bistro
04.2023 - Current
Server/Bartender
Coopers Hawk
08.2022 - 04.2024
Server/Bartender
Buffalo Wild Wings
03.2018 - 08.2022
High School Diploma -
Norwood High School