Amanda Clouse

• Handle sensitive caller data with discretion, adhering to strict confidentiality protocols at all times.
• Maintain detailed records of interactions with callers for future reference and problem resolution assistance.
• Direct incoming calls to internal personnel and routing to best-qualified department.
• Assist in the development of training materials to ensure new hires are well-prepared to handle telecommunications tasks.
• Manage high call volume while maintaining professionalism and composure during periods of peak demand.
• Maintain up-to-date knowledge of emergency call procedures.
• Connect callers with appropriate professional or department.
• Collaborate with team members to maintain high-quality service standards.
• Attend safety training meetings to learn procedures for handling medical and fire emergency calls.
• Conduct regular equipment tests, identifying potential issues before they escalate into larger problems.
• Deliver exceptional caller service while managing multiple priorities simultaneously under highly stressful situations.
• Manage high volume of incoming calls from those in need providing outstanding emergent service to callers.
• Collect caller information and promptly input data into computer system.
• Warmly greet callers and offer assistance in transferring to appropriate department or employee.
• Collect personal information from customers to accurately document requests.
• Handle caller complaints using strong engagement, research and issue-resolution skills.
• Process calls by accurately logging all pertinent information.
• Perform data entry operations to update database with caller responses.
• Receive incoming calls and page individuals and departments over radio system.
• Operate computers and fax machines to send and receive messages to multiple agencies.
• Access and enter highly sensitive information into state system.

• Built strong client relationships through excellent communication and customer service skills, leading to increased repeat business.
• Enhanced customer satisfaction by providing personalized grooming services tailored to each pet' and owner's needs and preferences.
• Ensured consistent quality of work by adhering to established grooming procedures and guidelines for all clients' pets.
• Sterilized grooming and styling area, tools and implement.
• Used software to maintain animal behavior, health and care records.
• Continuously updated knowledge on new pet styling trends and products, staying current with industry developments.
• Educated pet owners on proper grooming techniques and at-home care, promoting healthier pets and reduced need for professional intervention.
• Selected appropriate shampoos and conditioners for various coat and skin types by discussing concerns, sensitivities and allergies with pet owners.
• Troubleshot behavioral issues during grooming sessions, ensuring a positive experience for both pets and their owners.
• Demonstrated expertise in various grooming styles and techniques to accommodate diverse breeds and sizes of pets.
• Balanced multiple appointments simultaneously without compromising attention to detail or customer satisfaction levels.
• Assessed pets during check-in and check-out process for lethargy, trembling, excessive panting and resistance to entering salon.
• Gained trust of pets through gentle handling techniques, minimizing stress during grooming appointments.
• Maintained a clean and safe working environment for both pets customers, reducing risk of injuries or accidents.
• Provided exceptional customer service, addressing any questions or concerns promptly and professionally to ensure satisfaction with each grooming experience.
• Kept cages, kennels, and grooming areas neat and clean.
• Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
• Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
• Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
• Trained animals in behavioral compliance or other special routines or commands.
• Documented animals' weight, size and condition in computer system for review by senior staff.

• Developed and implemented strategies to increase customer satisfaction and engagement.
• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
• Increased sales by customizing pitches to address specific client needs and concerns.
• Increased customer satisfaction with thorough product demonstrations and personalized advice.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Managed efficient cash register operations.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Listened to customer needs and desires to identify and recommend optimal products.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Developed strong rapport with customers and created positive impression of business.
• Prioritized helping customers over completing other routine tasks in store.
• Used in-store system to locate inventory and place special orders for customers.

Provided all services and procedures as following job along with providing assistance to veterinary staff.

Provided all services and procedures as following job as well as assisted veterinary staff.