Summary
Overview
Work History
Education
Skills
Timeline

Amanda Clover

MURPHYSBORO,IL

Summary

Accomplished Property Manager with a proven track record at Chuck's Rentals, enhancing tenant relations and occupancy management. Leveraged property inspections and rent collection skills to maintain over 95% occupancy rates. Excelled in customer service, ensuring swift resolution of tenant issues and fostering a positive living environment. Demonstrated adaptability and proficiency in software utilization for efficient property oversight.

Overview

17
17
years of professional experience

Work History

Property Manager

Chuck's Rentals
06.2016 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
  • Administered operations to handle needs of more than 136 property units.
  • Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.

Apartment Manager

Saint Germain Square
01.2013 - 06.2016
  • Coordinated with maintenance staff to quickly resolve repair requests, minimizing tenant inconvenience.
  • Managed property financial records by collecting rent from 280 tenants and reconciling monthly accounts payable and receivable.
  • Handled conflict resolution between tenants, successfully mediating disputes and maintaining a positive living environment for all parties involved.
  • Evaluated tenant applications using strict screening criteria, selecting reliable residents who maintained good payment records and care for the property during their tenancy period.
  • Met with potential tenants to negotiate rent, explain occupancy terms and show available units.
  • Conducted move-out and move-in inspections to determine charges for damages and market readiness.
  • Prepared and processed lease and rental applications using RentManager.
  • Enhanced resident retention by organizing community events and fostering a positive living atmosphere for all tenants.
  • Processed evictions when necessary according to state laws and guidelines while maintaining professionalism throughout each case.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Coordinated appointments to show marketed properties.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Managed lease renewals process efficiently while negotiating optimal terms for both landlord and tenants.
  • Maximized occupancy rates through proactive marketing and timely processing of rental applications.

General Manager

Sonic Drive In
03.2007 - 01.2013
  • Reduced food waste through better inventory management and portion control, leading to increased profitability.
  • Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
  • Increased customer satisfaction by implementing effective staff training and performance management programs.
  • Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
  • Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
  • Boosted employee morale with regular team-building activities, improving communication and collaboration.
  • Developed and implemented comprehensive employee training programs that covered essential foodservice skills, customer service, and safety protocols.
  • Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Reviewed and approved employee schedules and timesheets.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

Education

Associate of Applied Science - Small Business Management

John A. Logan College, Carterville, IL
12.2018
  • Dean's List 2017-2018
  • Awarded Outstanding Small Business Management Student Award

Skills

  • Property Management
  • Tenant relations
  • Sales and Marketing
  • Rent collection
  • Customer service-focused
  • Software Utilization
  • Data Entry
  • Property Inspections
  • Occupancy Management
  • Administrative Support
  • Adaptable

Timeline

Property Manager - Chuck's Rentals
06.2016 - Current
Apartment Manager - Saint Germain Square
01.2013 - 06.2016
General Manager - Sonic Drive In
03.2007 - 01.2013
John A. Logan College - Associate of Applied Science, Small Business Management
Amanda Clover