Amanda C. Mercer
Rincon,GA
Summary
An energetic and trusted professional with a proven track record of developing superior customer relations. Seasoned with interpersonal skills such as effective active listening, conflict-resolution, and anticipatory service, while having served a diverse clientele throughout various outlets of the service industry. Quick at learning new technology and software programs to execute job duties in an adept manner. Equipped with a passion for life-long learning and engagement through on-going training and career development opportunities.
Overview
33
33
years of professional experience
Work History
Verifier
NRT
06.2024 - Current
- Conducted thorough verification of documents to ensure compliance with company standards.
- Collaborated with cross-functional teams to streamline processes and enhance operational efficiency.
- Implemented quality control measures to improve accuracy in document processing.
- Trained new employees on verification protocols and best practices for consistency.
Customer Service Representative
U-Haul Neighborhood Dealer
01.2019 - 01.2021
- Assisted more than 30 customers per day with general customer service inquiries, billing concerns, presenting value for each account. Provided product details to improve the customer experience.
- Helped company attain the highest customer service ratings by earning 5/5-star ratings in all categories including communication skills, listening skills, problem resolution and politeness.
- Utilized Customer Relationship Management (CRM) software to gather and analyze customer information and facilitate retention campaigns.
- Data entry for pick up and drop off for equipment through company platform
- Kept work area and storage facilities in a neat and tidy condition throughout the shift
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Produced thorough, accurate and timely reports of project activities.
- Established transportation cost standards and economical shipping practices.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Verified guest information and payment options ensuring accuracy and completeness.
- Provided clients with assistance in preparing required travel documents and forms.
- Suggested amenities suited to clients' needs.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
Cashier, Stocker, Customer Service Representative
Value Village
01.2009 - 01.2012
- Assisted more than 100 customers per day with product concerns, details, general questions to improve the customer experience, recommending sale items and earning the companies sale target.
- Helped company attain the highest customer service ratings by earning 5/5-star ratings in all categories including communication skills, listening skills, problem resolution and politeness.
- Managing transactions with customers using cash registers and track transactions on balance sheets and report any discrepancies
- Scanning goods and ensuring pricing is accurate while dealing with various customer types.
- Collecting payments whether in cash or credit using various types of payment systems.
- Scanning goods and ensuring condition is unbroken while sorting into correct areas to be stocked on shelves throughout the shelves.
Neptune Pools
01.2009 - 01.2011
- Maintained excellent customer relationships on delivery routes by exhibiting a positive, up-beat attitude and delivering packages in a timely and professional manner.
- Controlled inventories of packages with various software systems and ensured their proper delivery with a personally detailed and organized truck set-up.
- Effectively and proactively communicated with warehouse management regarding hazardous conditions, returned or missing packages, and customer feedback.
- Cleaned and stocked truck with packages at the beginning of every shift.
- Helped pool man with task needed day to day for pool cleaning, set ups, check ups.
Eckerds
01.1993 - 01.1995
- Maintained excellent customer relationships throughout each transaction
- Controlled inventories of packages with various software systems and ensured their proper delivery to store
- Effectively and proactively communicated with store management regarding hazardous conditions, returned or missing deliveries, and customer feedback.
- Cleaned and stocked the store at the beginning and end of every shift.
- Using various types of transaction platforms to complete purchases in a fast, accurate, and timely manner during every transaction.
Education
High School Diploma -
Academy of Richmond County
Augusta, GASkills
- Teamwork orientation
- Accuracy and precision
- Analytical mindset
- Customer service
- Patient communication
- Data entry and review
- Communication and interpersonal skills
- Analytical thinking
- Data entry proficiency
- Customer relationship management
- Document management
Timeline
Verifier
NRT
06.2024 - Current
Customer Service Representative
U-Haul Neighborhood Dealer
01.2019 - 01.2021
Cashier, Stocker, Customer Service Representative
Value Village
01.2009 - 01.2012
Neptune Pools
01.2009 - 01.2011
Eckerds
01.1993 - 01.1995
High School Diploma -
Academy of Richmond County