Amanda C. Myers
Lake St. Louis
Summary
Experienced and dedicated Social Services Unit Supervisor with 3+ years of experience providing comprehensive case management services to a diverse group of clients. Demonstrates strong communication and organizational skills, along with a commitment to delivering quality services. Proven track record showcases excellent work ethic, unparalleled attention to detail, and genuine compassion for others.
Overview
11
11
years of professional experience
Work History
Social Services Unit Supervisor
State of Missouri- Children's Division
12.2024 - Current
- Directs and participates in the delivery of social services in such areas as adoption, child abuse and neglect, protective services, intensive services, foster care, and related areas
- Provides individual and group supervision to Children’s Service Workers within an assigned unit in the provision of casework services to families, children, and parents
- Assists Social Services Area Supervisors or other managers in training assigned staff on Division policies, procedures, standards, and goals; participates in management planning and program revision
- Reviews case records of assigned staff in order to ensure that work is performed and services are delivered in accordance with agency guidelines and policy
- Assigns and directs the work of staff, participates in selection, makes recommendations for disciplinary actions and/or grievance resolutions, and conducts periodic evaluations of staff performance
- Attends court hearings and meetings related to assigned casework
- Performs diagnostic and assessment services to assist staff in the development and implementation of treatment, placement, and service plans
Social Services Specialist III
State of Missouri- Children's Division
11.2021 - 12.2024
- Gathers information from educational records, past mental and physical health records, child/family protective service agencies, and the DJO community specialist to make recommendations to the Family Court regarding needed interventions to increase the chances of the juvenile doing well upon return to his/her home
- Provides 24 hour on-call crisis intervention on a rotating basis -Performed in home case management for clients, using community resources as needed
- Manages multiple appointments with families, children, school personnel, community agencies
- Maintains good working relationships with caseload clients
- Collaborated with peers and outside resources on best practices to serve families
- Monitors condition of clients and coordinated care with other healthcare professionals
Manager
Starbucks
08.2016 - 11.2021
- Demonstrated leadership skills by making executive decisions, managing and training a team, and overseeing store operations for the highest grossing store in the region
- Role model and coach with intent to deliver high-quality service while creating meaningful connections with customers ensuring operational excellence and improving total performance
- Assisted with new associate training by positively reinforcing successful performance and providing constructive feedback as needed
- Facilitated daily, monthly, and quarterly physical inventory counts
- Maintained a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the team
Brand Ambassador
BrandXP
01.2021 - 05.2018
- Represented various brands to increase awareness of products, generating sale opportunities and creating a positive image of the specific brand
- Increased sales by building strong professional relationships with new and returning consumers
- Communicated with diverse clients, building rapport and achieving customer satisfaction
- Identified process improvement opportunities to enhance operational effectiveness and improve team productivity
Yoga Instructor, Front Desk and Customer Service Coordinator
Sumits Hot Yoga
09.2014 - 05.2018
- Created a safe and inclusive atmosphere for Yoga classes, provided support to students in modifying posture and technique, and delivered instruction to guide meditation and breathing
- Curated new, more diverse music playlists that enhanced group sessions for intermediate-level clients
- Monitored participants for proper techniques to ensure safety and effectiveness of each session
- Provided quality yoga instruction to new and returning customers
- Maintained a clean and organized environment keeping the studio clean and stocked at all times
- Actively worked to sell memberships and to convert both new and regular clients into members
Education
Bachelor of Arts - Psychology
Arizona State University
Tempe, AZ08-2021
Certification in Nutritional Therapy -
The Health Sciences Academy
01-2015
200-hour Teacher Certification in Hot Yoga -
Sumits Yoga
Memphis, TN01-2016
Master of Social Work -
University of Missouri
Columbia, MO 05-2027
Skills
- Time Management
- Strong Work Ethic
- Conflict Resolution
- Leadership
- Problem-solving
- Communication
- Sales Development
- Computer Literacy
- Decision-making
- Professionalism
Timeline
Social Services Unit Supervisor
State of Missouri- Children's Division
12.2024 - Current
Social Services Specialist III
State of Missouri- Children's Division
11.2021 - 12.2024
Brand Ambassador
BrandXP
01.2021 - 05.2018
Manager
Starbucks
08.2016 - 11.2021
Yoga Instructor, Front Desk and Customer Service Coordinator
Sumits Hot Yoga
09.2014 - 05.2018
Bachelor of Arts - Psychology
Arizona State University
Certification in Nutritional Therapy -
The Health Sciences Academy
200-hour Teacher Certification in Hot Yoga -
Sumits Yoga
Master of Social Work -
University of Missouri
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