ALICIA COBB
Little Elm,TX
Summary
Dynamic and dedicated animal care professional with a strong background in public engagement, animal welfare, and team leadership within fast-paced environments. Committed to conservation and wildlife advocacy, fostering meaningful connections between people and animals through education and storytelling. Expertise in creating positive guest experiences and effectively communicating with diverse audiences while representing organizations with professionalism and empathy. Proven ability to maintain clean, safe kennel environments and provide compassionate care tailored to the unique needs of various breeds, ensuring the health and well-being of all animals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Kennel Technician
Operation Kindness
04.2025 - Current
- Provide compassionate daily care for animals including feeding, sanitation, kennel maintenance, enrichment activities, and behavioral observation in a fast-paced shelter environment.
- Monitor animal behavior, stress levels, health concerns, and temperament changes to support animal wellbeing and improve quality of care.
- Maintain clean, safe, and low-stress environments while following strict sanitation, safety, and animal welfare protocols.
- Work collaboratively with veterinary teams, adoption counselors, and fellow animal care staff to support medical care, behavioral support, and successful adoptions.
- Assist with animal handling and positive human-animal interactions while prioritizing safety, comfort, and trust-building with animals of varying behavioral and medical needs.
- Support adoption success by educating guests and potential adopters on animal behavior, care needs, enrichment, and responsible pet ownership.
- Demonstrate adaptability, compassion, and emotional resilience while caring for animals in high-stress, emotionally demanding situations.
- Administered daily feeding and care routines for shelter animals, ensuring health and well-being.
- Maintained cleanliness of kennel facilities, adhering to health and safety standards.
- Monitored animal behavior and reported any changes to veterinary staff for timely intervention.
- Collaborated with team members to create a positive environment for animals and visitors alike.
- Implemented enrichment activities to promote animal welfare and reduce stress in shelter settings.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
Customer Service Team Lead
Cheesecake Factory
03.2021 - 06.2024
- Lead guest service operations in a high-volume environment while maintaining professionalism, efficiency, and positive customer experiences.
- Developed strong communication and conflict-resolution skills by handling complex guest concerns and de-escalating high-pressure situations calmly and effectively.
- Mentored and supported team members by answering questions, assisting with training, and promoting collaborative teamwork.
- Recognized for leadership, adaptability, and reliability through promotion to customer service team lead.
- Built strong interpersonal communication skills through daily interactions with diverse guests, families, and team members.
- Led customer service team to enhance guest satisfaction and streamline operations.
- Trained and mentored new staff on service protocols and company standards.
- Developed and implemented strategies to improve response times for guest inquiries.
- Resolved escalated customer complaints, fostering positive relationships with guests.
- Collaborated with management to identify areas for process improvement within the department.
- Managed cash and balanced a working drawer
- Managed approximately 60 incoming calls for To-Go orders
Server Trainer
Flix Brewhouse
05.2018 - 09.2021
- Trained new servers on menu knowledge, service protocols, and customer engagement strategies.
- Developed and implemented training materials to enhance staff performance and service quality.
- Conducted regular evaluations of server performance to ensure adherence to company standards.
- Collaborated with management to refine training processes based on feedback and operational needs.
- Directed and synchronized activities of anywhere between 3 to 4 theatres at once , enhancing overall performance and audience experience.
- Executed food and drink order management with precision to ensure timely delivery and quality service.
- Coordinated logistics for order distribution, guaranteeing delivery to correct theatres and seat locations.
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Trained new team members on menu offerings and service standards.
- Developed rapport with regular customers, enhancing overall dining experience.
- Maintained cleanliness of dining area, adhering to health and safety regulations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Front Desk Coordinator
Top Golf
07.2020 - 03.2021
- Managed high volumes of guest interactions, phone communication, scheduling, and front desk operations in a fast-paced entertainment environment.
- Resolved guest concerns professionally while maintaining a welcoming and organized atmosphere.
- Assisted with onboarding and training new employees on front desk procedures, professionalism, and guest interaction standards.
- Strengthened multitasking, organization, and communication skills while balancing multiple responsibilities simultaneously.
- Coordinated daily front desk operations to enhance guest experiences and streamline service delivery.
- Managed scheduling and reservations using proprietary booking systems for optimal resource allocation.
- Facilitated communication between departments to ensure seamless guest interactions and operational efficiency.
- Assisted in training new staff on customer service protocols and front desk procedures to maintain high standards.
- Resolved guest inquiries and concerns promptly, fostering positive relationships and repeat business.
Education
High School Diploma - Current Coursework
Dallas College
Dallas, TXHigh School Diploma - Cum Laude Honors
Lone Star High School
Frisco, TX01-2021
Skills
- Public Speaking
- Guest Engagement
- Wildlife & Conservation Advocacy
- Communication Skills
- Leadership
- Conflict Resolution
- Animal Welfare Support
- Adaptability
- Team Collaboration
- Sanitation protocols
- Patience and resilience
- Animal handling expertise
- Care monitoring
- Behavior observation
- Animal restraint techniques
- Animal nutrition proficiency
- Feeding management
- Kennel maintenance
- Animal monitoring
- Group management
- Attention to detail
- Teamwork and collaboration
- Multitasking Abilities
- Dependable and responsible
Certification
- Certified in Fear Free animal handling
- CPR Certified
Timeline
Kennel Technician
Operation Kindness
04.2025 - Current
Customer Service Team Lead
Cheesecake Factory
03.2021 - 06.2024
Front Desk Coordinator
Top Golf
07.2020 - 03.2021
Server Trainer
Flix Brewhouse
05.2018 - 09.2021
High School Diploma - Cum Laude Honors
Lone Star High School
High School Diploma - Current Coursework
Dallas College
Additional Strengths
- Strong passion for wildlife conservation and animal advocacy
- Comfortable working in physically demanding and fast-paced environments
- Experienced working collaboratively within team-focused environments
- Excellent interpersonal communication and guest interaction skills
- Committed to maintaining high standards of animal care and professionalism