AMANDA COBURN
Jonesboro,AR
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Experienced with administrative support, office management, and coordination of daily activities. Utilizes organizational and multitasking abilities to enhance office efficiency. Knowledge of office software and communication tools, ensuring smooth and effective operations.
Overview
25
25
years of professional experience
Work History
Office Administrative Assistant
Farmers Choice Crop Insurance
09.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
Receptionist
Southern Farmers Crop Insurance
09.2015 - 09.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Kept reception area clean and neat to give visitors positive first impression.
Assistant Manager
Honey Baked Ham And Cafe
08.2004 - 01.2015
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Customer Service Representative
Walmart
11.1999 - 12.2005
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
Education
Associate of Applied Science -
Arkansas State University
Jonesboro, ARSkills
- Computer Proficiency
- Data Entry and Database Software
- Call Answering and Routing
- Positive Attitude and Energetic
- Making Appointments
- Verbal communication
- Database entry
- Confidentiality handling
- Customer service
- Filing
- Dedicated team player
- Office management
Timeline
Office Administrative Assistant
Farmers Choice Crop Insurance
09.2022 - Current
Receptionist
Southern Farmers Crop Insurance
09.2015 - 09.2022
Assistant Manager
Honey Baked Ham And Cafe
08.2004 - 01.2015
Customer Service Representative
Walmart
11.1999 - 12.2005
Associate of Applied Science -
Arkansas State University
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