Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Coburn

Jonesboro,AR

Summary

Dynamic administrative professional with proven expertise in office management and customer relations at Farmers Choice Crop Insurance. Skilled in Microsoft Excel and document organization, I excel at enhancing operational efficiency and fostering positive team collaboration. Recognized for my dedication to exceptional service and effective inventory management, I consistently drive organizational success.

Overview

26
26
years of professional experience

Work History

Administrative Assistant

Farmers Choice Crop Insurance
Wynne, AR
09.2022 - Current
  • Maintained office supplies inventory by checking stock to determine inventory level.
  • Managed office supplies inventory and placed orders when necessary.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Managed database systems containing customer contact information.
  • Greeted visitors and provided general information about the company.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Answered questions from customers regarding products and services offered by the company.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.

Administrative Assistant

Southern Farmers Crop Insurance
Jonesboro, AR
09.2015 - 09.2022
  • Maintained office supplies inventory by checking stock to determine inventory level.
  • Managed office supplies inventory and placed orders when necessary.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Scheduled appointments between clients and customers and internal staff members.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Managed database systems containing customer contact information.
  • Greeted visitors and provided general information about the company.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Answered questions from customers regarding products and services offered by the company.
  • Developed and maintained filing systems for confidential documents and records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Directed customer inquiries to appropriate department personnel.
  • Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.

Manager

Honey Baked Ham and Cafe
Jonesboro, AR
08.2004 - 01.2015
  • Coached, mentored and trained team members in order to improve their job performance.
  • Provided leadership during times of organizational change or crisis situations.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Ensured compliance with regulatory requirements and industry standards.
  • Established processes to ensure efficient workflow throughout the organization.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Conducted performance reviews for team members.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Ensured compliance with industry regulations and company policies.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Monitored staff performance and addressed issues.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Enhanced customer satisfaction through the development of a customer service excellence program.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Led a team of 10 employees, ensuring high productivity, and excellent customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Recruited and trained new employees to meet job requirements.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Customer Service Manager

Walmart
Jonesboro, AR
11.1999 - 12.2005
  • Provided exceptional customer service to ensure customer satisfaction.
  • Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Evaluated and authenticated returns, exchanges and voids.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Education

Associate of Science -

Arkansas State University
Jonesboro, AR
05-2008

Skills

  • Office management
  • Microsoft Excel
  • Data entry
  • Document organization
  • Customer service
  • Inventory management
  • Customer relations
  • Time management
  • Dedicated team player
  • Administrative support

Timeline

Administrative Assistant

Farmers Choice Crop Insurance
09.2022 - Current

Administrative Assistant

Southern Farmers Crop Insurance
09.2015 - 09.2022

Manager

Honey Baked Ham and Cafe
08.2004 - 01.2015

Customer Service Manager

Walmart
11.1999 - 12.2005

Associate of Science -

Arkansas State University

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