Amanda Cochran
Lexington,NC
Summary
With a proven track record at Wake Forest Baptist Health, I excel in patient care and HIPAA compliance, showcasing exceptional problem-solving abilities and a commitment to maintaining confidentiality. My expertise in medical filing and dedication to improving patient experiences through effective communication and team collaboration highlight my ability to enhance any healthcare setting. Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
Wake Forest Baptist Health
Lexington, NC
09.2015 - 12.2016
- Greeted patients upon arrival and directed them to the appropriate area.
- Documented and managed patient information in computer system.
- Screened patients for eligibility for state, local and federal assistance programs.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Adhered to HIPAA regulations when handling confidential patient information.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
- Communicated financial obligations to patients and collected fees at time of service.
- Accessed programs and set up correct payment strategies based on patient means and needs.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Verified demographics and insurance information to register patients in computer system.
- Performed administrative duties such as filing, faxing, photocopying.
- Scanned documents into electronic health record system as needed.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
CNA
Cone Health System
Greensboro, NC
06.2008 - 12.2015
- Answered patient call lights promptly and responded to requests appropriately.
- Assisted patients with bathing and dressing to promote personal hygiene.
- Monitored food intake and output as directed by nursing staff.
- Transported patients within the facility as needed.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Documented patient care services by charting in designated areas.
- Observed and reported unusual symptoms and changes to charge nurse.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Facilitated communication between patients, family members, and healthcare professionals.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
Insurance Coordinator
Drs. Handy and Handy
Winston-Salem, NC
06.2014 - 04.2015
- Utilized insurance billing software to submit claims and track their status efficiently.
- Coordinated communication between insurance providers and patients to ensure clear understanding of coverage.
- Advised patients on alternative financing options when necessary, including payment plans and charity care.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Examined claims, records and procedures to grant approval of coverage.
- Collected payments, processed receipts and informed policyholders of outstanding balances.
- Submitted claims to insurance companies and clearinghouses.
- Processed payments for insurance premiums and maintained accurate records of all transactions.
- Submitted insurance claims and followed up on denials or discrepancies to ensure prompt payment.
- Filed insurance claims by obtaining and entering data related to patient, insurance provider, and medical code for procedures and services provided.
- Assisted claimants, providers and clients with problems or questions regarding claims.
Education
High School Diploma -
Northwest Guilford High
Greensboro06-2007
Some College (No Degree) -
Rowan-Cabarrus Community College
Salisbury, NCSkills
- Check-in coordination
- Patient interviewing skills
- Medical filing
- Insurance verifying
- Appointment confirmation
- Onsite tours
- Patient greeting
- Phone etiquette
- HIPAA compliance
- Medical terminology
- Multitasking and organization
- Patient care
- Dressing assistance
- Clinical documentation
- Problem-solving
- Conflict resolution
- Active listening
- Team collaboration
- Time management
- Attention to detail
- Complex Problem-solving
- Critical thinking
Timeline
Patient Service Representative
Wake Forest Baptist Health
09.2015 - 12.2016
Insurance Coordinator
Drs. Handy and Handy
06.2014 - 04.2015
CNA
Cone Health System
06.2008 - 12.2015
High School Diploma -
Northwest Guilford High
Some College (No Degree) -
Rowan-Cabarrus Community College