Hi, I’m
Amanda Cochran
Walterboro,SC
Summary
Detail-oriented professional with extensive experience in office management and client communication. Proficient in scheduling, record management, and problem-solving. Focused on enhancing operational efficiency and maintaining confidentiality. Proficient administrative professional with over 15 years of experience in supporting executive operations. Expertise in coordinating appointments, managing records, and facilitating effective communication among teams. Aiming to leverage strong organizational skills to drive productivity and streamline office processes. Dynamic and focused office coordinator known for problem-solving and effective communication. Proven track record in managing confidential documents and optimizing scheduling processes. Prepared to contribute to improved client relations and operational effectiveness. Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Seasoned Secretary with several years of experience in high-volume office settings. Strong regulatory knowledge, multitasking abilities, and independent thinking skills devoted to enhancing team performance. Well-organized and hardworking with adaptability and responsiveness for changing demands. Efficient Secretary known for high productivity and completing tasks swiftly. Specialized in office management, scheduling, and document preparation, ensuring smooth operations of day-to-day activities. Possess strong communication skills, adaptability, and problem-solving abilities to excel in diverse environments. Prioritize confidentiality and professionalism in all interactions. Organized Secretary with broad experience in administrative support roles. Strengths include task prioritization, record maintenance, and planning of meetings or events. Demonstrated ability to contribute to team efforts while coordinating office management activities. Proven impact in previous positions through improved workflow efficiency and effective communication. Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building. Organized professional in administrative support known for high productivity and efficiency in task completion. Skilled in data entry, calendar management, and document preparation, ensuring smooth operational flow. Excel in communication, problem-solving, and time management, contributing to successful team collaboration and project execution. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
2016
years of professional experience
Work History
Boyles Real EstateHampton, South Carolina
Secretary to CEO
07.1999 - 09.2015
Job overview
- Managed office communications and correspondence for real estate transactions.
- Organized and maintained filing systems for client documents and contracts.
- Scheduled appointments and meetings for agents and clients efficiently.
- Prepared meeting agendas and took minutes during team discussions.
- Coordinated property showings by liaising between clients and agents.
- Assisted in the preparation of marketing materials for listings.
- Handled inquiries from clients, providing information on properties promptly.
- Supported team members with administrative tasks to enhance productivity.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Provided administrative support to the Office Manager and other staff members.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
- Greeted visitors and directed to appropriate location or person.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Assisted with accounts receivable and accounts payable functions.
- Scheduled meetings and sent invitations specifying time and location.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Updated contact lists on a regular basis; created new contacts as needed.
- Sent and distributed mail and parcels.
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Assisted with special projects or tasks related to departmental functions upon request.
- Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
- Anticipated leadership needs by preparing or gathering records, reports and correspondence.
- Managed multiple calendars and contacts using computer software.
- Created and updated spreadsheets to track and report data.
- Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
- Managed staff calendars and coordinated travel, meeting and hotel accommodations.
- Composed and distributed reports, routine correspondence and meeting notes with job-related software.
- Reviewed invoices for accuracy before submitting them for payment processing.
- Operated office equipment such as photocopiers, scanners, and fax machines.
- Handled confidential documents with discretion.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Responded to customer issues to provide immediate resolution and improve retention.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Composed, edited and typed complex memos and reports with job-related software.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
ALLENDALE County BankFairfax, South Carolina Carolina
Summer intern
1993 - 1999 (6 education.years_Label)
Job overview
- Assisted in processing customer transactions and managing account inquiries.
- Coordinated with team members to maintain accurate financial records.
- Supported loan processing by gathering necessary documentation from applicants.
- Managed customer service interactions, resolving issues and providing information.
- Prepared reports on daily operations for management review and analysis.
- Maintained accurate records of all activities performed throughout internship period.
- Prepared reports summarizing project progress and results for management review.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Worked closely with human resources to support employee management and organizational planning.
- Monitored operations and reviewed records and metrics to understand company performance.
- Determined consumer needs to provide products and services appealing to larger market.
- Assisted in analyzing customer financial statements and credit histories.
- Supported loan processing by gathering required documentation from clients.
- Maintained accurate records of client interactions and transactions in databases.
- Coded invoices to maintain organized and accurate records.
- Completed bank transactions for floor staff and documented actions according to established procedures.
- Analyzed financial records to identify discrepancies and areas of improvement.
- Assisted with the preparation of monthly performance reviews.
- Assisted with the preparation of financial statements, reports and budgets for clients.
- Reviewed documentation related to loans, investments, deposits.
- Provided technical assistance when needed for online banking platforms.
- Collected documents necessary for account opening and maintenance processes.
- Performed quality control checks on customer accounts.
- Provided support to customers in completing paperwork for loan applications.
- Developed an understanding of banking regulations and procedures.
- Organized customer files according to bank standards and regulations.
- Acted as pivotal point of contact between bank branches regarding guidelines and practices.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Identified transaction errors when debits and credits did not balance.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Received and counted daily inventories of cash, drafts and checks.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Performed special services for customers, ordering bank cards and checks.
- Prepared official checks for customer and internal bank needs.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
Education
Barnwell High SchoolBarnwell, SC
High School Diploma
05-1999
USC/SalkehatchieWalterboro, SC
Some College (No Degree)
Skills
- Office management and document preparation
- Meeting scheduling
- Data entry and records management
- Client communication
- Records management
- Customer service
- Financial record keeping
- Problem solving
- Attention to detail
- Time management
- Effective communication
- Confidentiality
- Preparing contracts
- Mail distribution
- Managing purchasing activities
- Meeting coordination
- Appointment scheduling
- Office correspondence
- Keyboarding skills
- Payroll administration
- Budget monitoring
- Complex Problem-solving
- Verbal and written communication
- Organization
- Quickbooks
- Letter writing
- Phone reception
- Spreadsheet management
- Task prioritization
- Cross-functional communication
- Proofreading expertise
- Database administration
- Multi-line phone systems
- Office supply inventory
- EHR account setup
- Accounts payable
- Travel arrangements
- Appointment coordination
- File management
- Schedule management
- Report generation
- Calendar management
- Business correspondence
- Inventory purchasing
- Legal documentation preparation
- Executive support
- Administering payroll
- Office administration
- Accounts receivable and payable
- Payment posting
- File systems management
- Record preparation
- Digital file management
- Account reconciliations
- HIPAA guideline compliance
- Financial analysis
- Data entry
- Customer transactions
- Branch operations
- Corporate finance
- Credit assessment
- Asset management
- Cash flow analysis
- Microsoft Excel
- Reliability
- Safe and vault operation
- Teller operations
- Cash handling
- Bank deposits
- Customer service excellence
- Financial software proficiency
- Consumer banking specialist
- Decision-making
- Accounting systems and software
Timeline
Secretary to CEO
Boyles Real Estate
07.1999 - 09.2015
Summer intern
ALLENDALE County Bank
1993 - 1999 (6 education.years_Label)
Barnwell High School
High School Diploma
USC/Salkehatchie
Some College (No Degree)