Amanda Coffey

● Allocate all insurance and patient payments while

maintaining a Daily Close balancing
system.
● Handle patient account payments and provided

information regarding outstanding
balances.
● Insurance verification and specimen qualification

through medical record review.
● Manage and field all incoming calls.
● Manage efficient cash flow reporting, posted cash

receipts and analyzed
chargebacks, independently addressing and resolving

issues
● Apply administrative knowledge and courtesy to

explain procedures and services
to patients.
● Manage and fulfill all medical records requests.
● Work effectively with medical payers such as Medicare,

Multi-State Medicaids, and
commercial insurances to obtain timely and accurate

payments.
● Utilize Microsoft Excel, Teams and Outlook, qBench, and

Collaborate MD.
● Submit payer agreements for EDI transactions through

payer portals and Collaborate MD

● Credentialed the provider to start a new practice.
● Maintain enrollments with credentialed insurance

companies.
● Answer all calls and emails.
● Schedule patient appointments.
● Verify patient insurance.
● Obtain authorizations.
● File claims and follow up with insurance companies.
● Post all insurance and patient payments.
● Patient account collection.
● Communicate schedule changes to the provider.

● Manage incoming calls and emails from customers and brokers.
● Manage employer voluntary benefit policies by making sure payments were allocated
correctly.
● Utilized Microsoft Excel, Teams and Outlook.

• Balanced deposits and credit card payments each day.
• Reviewed and corrected claim errors to facilitate smooth processing.
• Generated monthly statements to check outstanding balances.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Identified, researched and resolved billing variances to maintain system accuracy and currency.
• Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
• Generated and submitted invoices based upon established accounts receivable schedules and terms.
• Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
• Responded to customer concerns and questions on daily basis.
• Contacted insurance carriers to obtain information regarding denials.
• Collected payments and applied to patient accounts.
• Delivered timely and accurate charge submissions.
• Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
• Experience with GoRev, Waystar, Therapy Notes, CCA

• Managed high volumes of financial activity in fast-paced office.
• Daily deposit posting and reconciliation.
• Generated revenue and reduced costs by recommending innovative alternatives.
• Managed 4 team members in 1 office.
• Developed and implemented client payment requirements.
• Contributed to effective hiring process by interviewing applicants and making recommendations for best candidate to leadership.
• Created customized care plans, working with orthodontist to meet individual patient needs.
• Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
• Successfully implemented client financial contracts for orthodontic care .
• Handled all new patient consultations and orthodontic treatment plan discussions.
• Successful sales rate of 98% on in house orthodontic services.
• Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
• Handled all calls pertaining to reconciliation of delinquent accounts.
• Monitored outstanding invoices and performed collections duties.
• Processed payment via telephone and in person with focus on accuracy and efficiency.
• Generated financial statements and reports detailing accounts receivable status
• Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance.
• Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
• Handled account payments and provided information regarding outstanding balances.
• Experience with Cloud 9

• Mentored newly hired employees on operating equipment and safety.
• Continuously checked products for quality assurance according to strict guidelines.
• Managed kitchen staff and supervised preparation of foods.
• Trained team members on cash register operation and cash handling.
• Quickly and accurately counted drawers at start and end of each shift.
• Operated POS cash register and equipment to collect payments.

• Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
• Scheduled and received food and beverage deliveries, adhering to food cost and budget.
• Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
• Checked and tested foods to verify quality and temperature.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
• Oversaw food preparation and monitored safety protocols.
• Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.
• Purchased food and cultivated strong vendor relationships.
• Operated cash register to record transactions accurately and efficiently.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
• Recruited and trained new volunteers.

• Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
• Maintained patience and level-headedness in diverse situations to support student development and personal growth.
• Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
• Planned and implemented different daily activities to enhance overall development and growth of every student.

• Improved revenue cycle management through diligent verification of insurance coverage and benefits.
• Improved revenue cycle management by closely monitoring outstanding claims and promptly addressing denials or discrepancies.
• Collaborated with healthcare providers to gather necessary information for accurate credentialing decisions.
• Expedited the resolution of credentialing issues by liaising effectively with providers and external organizations.
• Coordinated all aspects of the credentialing process for placed providers to ensure timely start dates and smooth transitions into new roles.

• Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with patients, and updated patient records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give patients positive first impression.
• Handled cash, check and credit card transactions accurately.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Assisted with onboarding new patients and securing paperwork completion.
• Transcription from session note dictations by provider into document for patient charting.

• Enhanced revenue cycle management through timely and accurate charge entry for medical procedures and services.
• Supported revenue cycle management through efficient handling of billing-related tasks such as charge entry, payment posting, claim submission, denial management, and account followups.
• Resolved billing and payment issues for patient accounts.
• Accepted and processed customer payments.

• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Posted payments and processed refunds.
• Assisted patients in understanding their financial responsibilities by explaining healthcare benefits, coverage limitations, and out-of-pocket costs clearly and concisely.
• Reconciled statements with patient records.
• Contacted patients after insurance was calculated to obtain payments.
• Responded to patient, family and external payer inquiries.
• Processed payments accurately and securely for cash, check and credit transactions received by phone, mail and walk-up customers to cashier window.

• Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
• Kept all patient information secure and confidential.

• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Supported revenue cycle management through efficient handling of billing-related tasks such as charge entry, payment posting, claim submission, denial management, and account followups.