Amanda Cogdill
Chesterton,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
LSR
Medspeed
Hammond, IN
12.2019 - 05.2022
- Communicated effectively with laboratory staff regarding status updates on deliveries.
- Adhered to all applicable laws pertaining to transportation of medical specimens such as HIPAA regulations.
- Maintained confidentiality regarding sensitive information related to lab results or patient data.
- Maintained accurate records of deliveries including documents signed by recipients.
- Followed hazardous material guidelines when transporting potentially dangerous substances.
- Responded promptly to urgent requests for specimen pickup or delivery.
- Picked up and delivered medical specimens, paperwork, and other materials between hospitals, laboratories, and research facilities.
Courier
FedEx Express
South Holland, IL
11.2020 - 11.2021
- Drove company vehicle to transport goods between locations safely and efficiently.
- Maintained accurate records of deliveries and pick-ups using computerized tracking systems.
- Coordinated parcel delivery using strong time management skills.
- Documented pickups and deliveries and submitted reports after shift.
- Loaded and unloaded cargo from trucks, vans, and containers.
- Delivered items to residential addresses within specified time frames.
- Collaborated with dispatch and team members to coordinate different routes and reallocate pickups and drop-offs.
- Assisted in the sorting and organizing of packages for efficient delivery routes.
BDC Agent
South Oak Dodge Chrysler Jeep Ram
Matteson, IL
01.2015 - 01.2017
- Provided detailed information on vehicle features, financing options, warranties, and pricing.
- Maintained up-to-date knowledge of product changes and new models available.
- Conducted outbound calls to follow up on leads generated from various sources such as web forms, emails.
- Performed data entry tasks related to BDC operations including entering appointment details into CRM software.
- Facilitated communication between dealership personnel and customers through timely responses via phone or email.
- Updated customer records with accurate contact information and notes regarding interactions.
- Answered customer inquiries via phone, email, or online chat.
- Scheduled service appointments for customers as needed.
Education
CPC Certification - Billing And Coding
CareerStep
Remote05-2023
High School Diploma -
Lincoln Way North
Frankfort, IL05-2010
Skills
- Critical Thinking
- Friendly, Positive Attitude
- Multitasking
- Customer Relations
- Self-Directed
- Troubleshooting
- Microsoft Office
- Data Management
- Anatomy and Physiology
- HIPAA Compliance
References
- Katherine Calderone - 720-227-8717
- Jonnaa Hilbun - 219-406-3930
Timeline
Courier
FedEx Express
11.2020 - 11.2021
LSR
Medspeed
12.2019 - 05.2022
BDC Agent
South Oak Dodge Chrysler Jeep Ram
01.2015 - 01.2017
CPC Certification - Billing And Coding
CareerStep
High School Diploma -
Lincoln Way North