Amanda Cole
Granite Bay,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Operations/Office Manager
California Family Fitness
02.2022 - Current
- Created, maintained and updated filing systems for paper and electronic documents.
- Controlled finances to lower costs and keep business operating within budget.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed office operations while scheduling appointments for other department managers.
- Coordinated special projects and managed schedules.
- Recruited, hired, and trained new employees to highest company standard.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Operations Manager
24 Hour Fitness
05.2017 - 12.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Produced weekly and monthly reports for General Manager review and offered feedback to aid in decision making.
- Coordinated high quality customer service for members upholding 24 Hour's reputation for excellence.
Disneyland Entertainment
Disneyland Resort
09.2007 - 10.2018
- Planned and executed group fitness sessions with warm-ups and cool-downs.
- Managed classes of up to 35 cast members.
- Used music to motivate and energize classes.
- Demonstrated proper form and technique to prevent injury.
- Maintained Disney's highest level of customer service standards.
- Learned, rehearsed and performed upwards of 20 roles in over 6 different parades and special events.
Enrollment Leader
Paul Mitchell The School
03.2015 - 05.2017
- Managed admissions processes for incoming students, promptly collecting and processing necessary documents.
- Worked phones to cold and warm call over 100 prospective students a day.
- Coordinated open house events for prospective students, providing detailed information about programs and answering questions.
- Handled inquiries from prospective students to provide detailed information regarding admissions process.
- Conducted school tours and interviews of prospective students to assess qualifications and other criteria.
- Assisted team in filling all classes and continually meeting new prospective class goals.
Education
High School Diploma -
Granite Bay High School
Granite Bay, CASkills
- Over 10 years of customer service experience
- Multi-line phone proficiency
- Microsoft Teams
- Administrative Office Operations
- Banking Operations
- CRM Software
- Employee Performance Management System
- Employee Timesheet Processing
Timeline
Operations/Office Manager
California Family Fitness
02.2022 - Current
Operations Manager
24 Hour Fitness
05.2017 - 12.2021
Enrollment Leader
Paul Mitchell The School
03.2015 - 05.2017
Disneyland Entertainment
Disneyland Resort
09.2007 - 10.2018
High School Diploma -
Granite Bay High School
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