Amanda Cole
Imperial,MO
Summary
Hardworking and passionate job seeker with strong organizational skills eager to succeed. Ready to help team achieve company goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute and achieve positive results. Ready to tackle new challenges. Organized, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet company's goals.
Overview
14
14
years of professional experience
Work History
In Home Health Caregiver
Forget Me Not Senior Services
02.2024 - 07.2024
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with daily living activities, improving their overall quality of life.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
Cleaning Team Member
Heavenly Scent Cleaning Company
11.2023 - 02.2024
- Contributed to positive workplace morale by providing support and assistance to colleagues when needed.
- Utilized industry best practices for various cleaning techniques while complying with site-specific requirements or protocols.
- Supported team members by completing tasks quickly and efficiently, contributing to a well-functioning work environment.
- Adhered to health and safety regulations by properly disposing of waste materials according to guidelines.
Realtor
Exit Elite Realty
02.2020 - 02.2024
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
- Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
- Ensured compliance with federal/state laws regulating real estate transactions.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
- Wrote contracts to outline sales and purchases of properties.
- Advised and informed prospective clients on current market activities and conditions.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Compared recently sold area properties to determine competitive market prices.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Conducted thorough research on comparable properties to develop strategic pricing recommendations for sellers based on current market trends.
- Fostered trust among clients by maintaining strict confidentiality regarding personal information during each transaction agreement period.
- Increased property sales by effectively marketing listings and utilizing strong negotiation skills.
- Created compelling listing presentations that showcased properties'' unique features while highlighting their potential value to prospective buyers.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Presented purchase offers to sellers for consideration.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Communicated with clients to understand property needs and preferences.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Reviewed market research data and changed sales plans accordingly.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Prepared and presented contracts and other legal documents to clients.
- Coordinated appointments to show tenants and buyers prospective homes.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
- Reviewed and executed confidential documents, contracts and disclosures.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
- Developed and implemented marketing strategies to maximize sales and attract new clients.
- Conducted weekly open houses and provided feedback to sellers on potential buyers.
Dietary Aide Leader
Woodlands of Arnold
03.2023 - 10.2023
- Efficiently managed inventory levels, reducing costs while maintaining adequate supplies for daily operations.
- Ensured timely delivery of meals by effectively organizing distribution schedules among Dietary Aide team members.
- Optimized budget allocation by negotiating contracts with vendors, securing cost-effective pricing for food and supplies.
- Enhanced team performance by conducting regular evaluations, identifying areas for improvement and providing constructive feedback.
- Enhanced patient satisfaction by providing personalized meal selections and accommodating dietary restrictions.
- Supported successful audits by maintaining accurate documentation of food handling practices and staff training requirements.
- Promoted patient well-being by actively participating in interdisciplinary care teams focused on nutrition management plans.
- Maintained accurate records of patient preferences, updating them as needed to provide consistent service.
- Continuously enhanced professional knowledge through participation in industry workshops, conferences, and seminars related to nutrition and healthcare settings.
- Facilitated communication between the dining services department and other healthcare professionals to guarantee seamless coordination of patient care.
- Ensured compliance with state regulations regarding food safety and sanitation through strict adherence to guidelines and regular inspections.
- Assisted in menu planning to ensure diverse, nutritious, and appealing meal options for patients with various dietary needs.
- Increased staff morale by fostering a positive work environment that emphasized teamwork and collaboration among Dietary Aides.
- Mentored new Dietary Aide team members, ensuring they were properly trained in safety and sanitation protocols.
- Coordinated special events such as holiday meals or themed dinners, creating enjoyable experiences for patients while adhering to their dietary needs.
- Provided ongoing support to patients with complex dietary needs, monitoring their progress and adjusting meal plans as required.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Followed all food safety regulations while preparing meals for patients.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Discarded outdated food products and maintained waste disposal procedures.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Upheld efficiency of meal services by pre-setting tables before patients arrived.
- Monitored food safety and sanitation standards in food service areas.
Teller
First Missouri Credit Union
06.2022 - 03.2023
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Educated customers on use of banking website and mobile apps.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Monitored and reported suspicious activity in line with bank security policies.
- Maintained accurate records of customer transactions in line with bank procedures.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Reduced errors in transaction processing by implementing double-check system for large withdrawals and deposits.
- Ensured compliance with banking regulations by accurately completing all required reports and paperwork.
- Facilitated introduction of new tellers by mentoring them on bank procedures and customer service excellence.
- Enhanced fraud detection efforts by vigilantly identifying suspicious activities and transactions.
- Enhanced team knowledge by sharing best practices in cash handling and customer service.
- Assisted customers in understanding banking products, leading to increased uptake of services.
- Supported team members during high-volume periods to ensure smooth operations and customer satisfaction.
- Maintained high accuracy in financial transactions, ensuring all cash and documentation were correct.
- Increased customer satisfaction through friendly interactions and resolving issues promptly.
- Conducted daily audits of cash drawers to prevent discrepancies and maintain financial integrity.
- Reinforced customer trust by providing accurate account information and transaction confirmations.
- Strengthened customer loyalty with personalized service and attention to detail in transaction processing.
- Enhanced customer experience by efficiently processing transactions and addressing inquiries.
- Improved branch security by adhering strictly to all policies and procedures related to cash handling and fraud prevention.
- Reduced queue times during peak hours with effective cash handling and prompt service.
- Streamlined transaction process, allowing for quicker service and reduced wait times for customers.
- Improved operational efficiency by organizing teller area for optimal workflow and accessibility.
- Fostered positive banking experience, helping customers with account management and service selection.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Counted, verified and handled bank deposits and armored car transactions.
- Monitored and verified suspicious activity on customer accounts.
- Referred customers to other banking departments for specialized services.
- Educated customers on online banking and mobile banking applications.
- Trained new hires on customer service policies and procedures.
Cleaning Team Member
Green Angels
03.2018 - 03.2019
- Contributed to positive workplace morale by providing support and assistance to colleagues when needed.
- Utilized industry best practices for various cleaning techniques while complying with site-specific requirements or protocols.
- Supported team members by completing tasks quickly and efficiently, contributing to a well-functioning work environment.
- Adhered to health and safety regulations by properly disposing of waste materials according to guidelines.
- Maintained inventory of cleaning supplies, ordering new stock as needed to ensure consistent availability for daily tasks.
- Increased overall cleanliness through effective communication with team members regarding task completion and progress.
- Improved customer experience through consistent maintenance of common areas such as restrooms, lobbies, and break rooms.
Assistant Manager
Cato
08.2010 - 12.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Implemented staff training programs to elevate service standards and knowledge.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Conducted performance evaluations and provided constructive feedback to employees.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
Education
High School Diploma -
Affton High School
St Louis, MO06-2004
Skills
- Meal preparation
- Physical therapy support
- Personal hygiene assistance
- Vital signs monitoring
- Emotional support
- Compassionate care
- Cultural sensitivity
- Medical equipment operation
- Fall prevention
- Patient care
- Documentation
- [State] Driver's license
- First aid and safety
- Dressing assistance
- Feeding assistance
- Light housekeeping
- Patient transport
- Progress documentation
- Mobility support
- Patient transportation
- Medication organization
- Medication administration
- Client documentation
- Care plan assessment
- Housekeeping
- Schedule management
- Patient education
- Safety procedures
- Bedside care
- Pain management
- Infection control
- Client safety and first aid
- Patient lifting techniques
- Personal care services
- Nutritional meal preparation
- Compassionate client care
- Toileting assistance
- Disability support
- Basic housekeeping
- Daily charting
- Appointment scheduling
- Data entry
- Heavy lifting
- Home health aide
- Elder care
- Home care aide (HCA)
- Emotional support and companionship
- Administering medications
- Activities of daily living (adls)
- Personal care aide (PCA)
- Client transportation
- Bathing support
- Home health aide (HHA)
- Personal care aide
Timeline
In Home Health Caregiver
Forget Me Not Senior Services
02.2024 - 07.2024
Cleaning Team Member
Heavenly Scent Cleaning Company
11.2023 - 02.2024
Dietary Aide Leader
Woodlands of Arnold
03.2023 - 10.2023
Teller
First Missouri Credit Union
06.2022 - 03.2023
Realtor
Exit Elite Realty
02.2020 - 02.2024
Cleaning Team Member
Green Angels
03.2018 - 03.2019
Assistant Manager
Cato
08.2010 - 12.2015
High School Diploma -
Affton High School
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