Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Amanda Coleman

Irmo,South Carolina

Summary

Adept at driving operational excellence, I can leverage my exceptional organizational skills and offer unparalleled customer service, which ensures seamless office management and customer satisfaction. Specializing in talent acquisition and HR policies, my proactive approach results in enhanced employee relations and a streamlined process.

Overview

29
29
years of professional experience

Work History

HR/ Administrative Office Manager

Tower Security, LLC
Columbia, South Carolina
05.2021 - 11.2023
  • Worked alongside the CEO to coordinate his schedule and to ensure overall organization for the company
  • Maintained all calendars for each employee: the CEO, the sales advisors, the installation and service technicians
  • Scheduled customer appointments for both new installations and service calls
  • Replied to all written and email correspondence as necessary
  • Maintained customer satisfaction, which made me accountable to all customers including those who encountered problems
  • Responsible for initial and renewed contracts
  • Ensured that the office side of the company ran smoothly and effectively
  • Responsible for employees' benefits
  • Calculated the commission for each sales advisor, for each pay schedule
  • Ordered and tracked all inventory so that the installations were handled properly and in a timely manner
  • Oversaw the company's website and all advertisements
  • Scheduled and organized for monthly meetings to ensure that each event ran smoothly and efficiently
  • Handled taking the minutes of each meeting unless I was the one leading

Account Manager

Strategic Staffing Solutions
Columbia, South Carolina
03.2018 - 04.2021
  • Offered nationwide recruiting services focused on direct-hire, contract opportunities, and temporary staffing within a fast-paced environment
  • Worked with large corporations nationally who needed qualified candidates to fill positions including but not limited to information technology, management, and engineering
  • Specialized in recruiting manufacturing candidates for several local industrial facilities which were usually temp to hire positions
  • Responsible for setting up interviews, health physicals and drug test, along with handling all new hire paperwork
  • Required to keep track of all contacts, both clients and candidates, organized within the company CRM
  • Ensured that not only was each candidate a good fit for the hiring company, but that the hiring company was a good fit for each candidate

Client Support Specialist and Dedicated Claims Processor II

Blue Cross Blue Shield of South Carolina
Columbia, South Carolina
01.1999 - 01.2018
  • Trained and qualified in how to process both facility and professional medical claims to assure that proper payment was made in a timely manner
  • Responsible for handling both customer and provider service calls throughout the workday, so that each provider or patient understands the claims and payment process
  • Worked directly under my supervisor as her personal assistant
  • Trained new employees in customer service and the proper procedures for processing claims
  • Became an off-site employee at five years of employment
  • Direct liaison between the company and many accounts because I was the only one trained in these specific contracts
  • Assisted with quality control and daily performance reports
  • Responsible for project coordinating when new processes were implemented
  • Acted as team leader when the department's new voice response unit (VRU) was set up

Manager

The Tanning Salon
Elgin, South Carolina
01.1995 - 01.1999
  • Certified National Radiology Health Physics Consultant, which allowed me to ensure that all requirements and laws set by Department of Health and Environmental Control (DHEC) were followed properly
  • Aimed to offer the best customer service available through face-to-face contact and telephone calls
  • Worked one on one with customers, whenever a problem was identified, to ensure that the issue was handled the best way possible
  • Oversaw the weekly schedule for all employees as well as payroll
  • Responsible for scheduling maintenance for equipment along with ordering supplies and products
  • Handled inventory management for accuracy to make certain that we did not order too much or too little
  • Assisted with bookkeeping to ensure that all expenses and profits were documented

Education

Bachelor of Computer Science -

University of the People
04.2025

Skills

  • Microsoft Office
  • Adobe Creative Cloud
  • Customer Relationship Management (CRM): Zendesk
  • Customer Relationship Management (CRM): Salesforce Service Cloud
  • Customer Relationship Management (CRM): Zoho
  • Applicant Tracking System (ATS)
  • Content Management Systems: WordPress
  • Content Management Systems: Joomla
  • Content Management Systems: Keystone
  • HR policies and procedures
  • Talent acquisition
  • Employee relations
  • Benefits and compensation management
  • Onboarding and orientation
  • Payroll administration
  • Compliance
  • Office management
  • Training development
  • Customer service
  • Sales
  • Graphic designs

Accomplishments

  • In 2004, I was recognized as a Blue Diamond Winner, which is a prestigious award given to one individual each year by Blue Cross Blue Shield of South Carolina.
  • Maintained a QC rate of 99% in both customer service and claims processing.
  • Helped two different companies find the perfect candidates for open positions listed, while still in my first month of training.

Timeline

HR/ Administrative Office Manager

Tower Security, LLC
05.2021 - 11.2023

Account Manager

Strategic Staffing Solutions
03.2018 - 04.2021

Client Support Specialist and Dedicated Claims Processor II

Blue Cross Blue Shield of South Carolina
01.1999 - 01.2018

Manager

The Tanning Salon
01.1995 - 01.1999

Bachelor of Computer Science -

University of the People

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Amanda Coleman