Amanda Collins
Thomasville,NC
Summary
Dedicated professional with over 10 years of experience in Benefits and Payroll administration. My expertise lies in discrepancy research, regulatory compliance, complex processing procedures, program management, payroll reporting, and multi-state payroll management for over 1000 employees. I'm confident that my skills and knowledge would make me a valuable addition to your team. I've had lengthy tenures in my previous roles and I'm now looking for a company where I can grow and establish myself.
Overview
9
9
years of professional experience
Work History
Senior Human Resources Operations Specialist (Teammate Care)
Truist Bank
08.2019 - 06.2023
- Responsible for case assignments and process work including general administration and program compliance for specific areas of discipline, including, accommodations, benefits, leave of absence, payroll, time off, teammate relations matters, and policies/procedures
- Provided advice/counsel to teammates and HR partners
- Ability to assess risk, resolve issues, and escalate undue burden cases as appropriate
- Subject Matter Expert (Team Lead) on Leave of Absence/FMLA, time off, and policies and procedures
- Assisted managers when absent with workload distribution, policy and procedure questions from the team, as well as escalations.
Human Resources Payroll and Benefits Specialist
Quality Oil Company
04.2017 - 07.2019
- Managed bi-weekly multi-state payroll for assigned divisions for over 1000 employees
- Enter new hire information, update employee personal and status changes, communicate with managers related to employee issues, and file and process employee concerns such as leave of absence, FMLA, benefits, etc
- Experience with ADP payroll, onboarding, updating and managing changes to portal, creating service awards monthly, filing and coordination of applications, open enrollment, managing PTO, and initiating background checks and drug tests.
Payroll and Benefits Office Administrator
Cook Out Corporate
03.2014 - 03.2017
- Managed and processed weekly & bi-weekly multi-state payroll for (7) Cookout locations including NC, SC, and GA with experience in garnishments, bonuses, and profit share
- Handled all banking for general and payroll accounts for each location
- Prepared analysis of tax expenses for month-end financials and audits for each location (Sales/Food Cost/Payroll)
- Processed Sales & Withholding tax, 941 tax payments, W-2s, 1099 forms, and quarterly payroll reports for each location.
Education
Associate of Science -
Davidson County Community College
Thomasville, NCSkills
- Payroll Administration
- Human Resources Management Systems
- Conflict Resolution
- Skilled in ADP Workforce Now, Salesforce, Workday, Service Now, Peachtree, Sharepoint, and Microsoft Office
- Records Management
- Policy Adherence
- Time Tracking and Review
- Payroll Reconciliation
- Vacation and Leave Tracking
- Employee File Maintenance
Timeline
Senior Human Resources Operations Specialist (Teammate Care)
Truist Bank
08.2019 - 06.2023
Human Resources Payroll and Benefits Specialist
Quality Oil Company
04.2017 - 07.2019
Payroll and Benefits Office Administrator
Cook Out Corporate
03.2014 - 03.2017
Associate of Science -
Davidson County Community College