Amanda Collins
Summary
Dynamic Training Specialist with a proven track record at Idemia, enhancing employee performance and training effectiveness. Skilled in developing onboarding programs and leveraging E-Learning Platforms, I excel in fostering individual growth and cross-cultural understanding. Achieved significant improvements in learning outcomes and departmental collaboration, demonstrating exceptional coaching abilities and technical training expertise.
Experienced with developing and delivering training programs that meet organizational goals. Utilizes innovative methods to create engaging and effective learning experiences. Strong understanding of instructional design principles and adult learning theories.
Professional with strong background in training and development, adept at designing and implementing effective training programs. Skilled in curriculum development, instructional design, and leveraging technology to enhance learning experiences. Known for fostering team collaboration, adapting to changing needs, and consistently achieving measurable results. Reliable, flexible, and focused on driving continuous improvement in organizational performance.
Supportive [Job Title] with detailed knowledge of industry practices and skill to provide long-term success for companies. Trained in [Software] use and negotiation. Known for goal-oriented mindset and [Skill].
Overview
27
27
years of professional experience
Work History
Training Specialist
Idemia
02.2007 - 10.2024
- Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Coached employees on various topics including conflict resolution, goal setting, and career planning to foster individual growth within the company.
- Developed training handbooks, computer tutorials and reference materials.
- Facilitated virtual, in-person and blended learning sessions.
- Provided coaching and mentoring to employees.
- Developed and implemented successful onboarding program.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Improved departmental communication, fostering collaboration among teams to achieve common goals through regular cross-functional training sessions.
- Built and maintained professional relationships with vendors and suppliers.
Customer Service Representative
Department Of Education
04.2005 - 10.2006
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Produce Manager
New Leaf Market Cooperative
08.2000 - 05.2005
- Trained and supervised produce staff for optimal performance and adherence to company policies.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
- Managed product rotation to minimize waste, optimizing the freshness and quality of available goods.
- Coordinated closely with other departments within the store, fostering a collaborative environment focused on customer satisfaction and overall success.
- Assisted customers with questions or concerns regarding produce items, providing knowledgeable advice on storage tips and recipe suggestions when needed.
- Coached and mentored new team members.
- Collaborated with suppliers to ensure timely deliveries, maintaining a well-stocked produce section.
- Kept department equipment in working order and advised general manager of equipment repair or replacement needs.
Bakery Clerk
Publix Grocery Store
05.1997 - 09.2000
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
- Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Inspected goods to establish accurate pricing and labeling.
- Developed strong relationships with regular customers, fostering loyalty and repeat business for the bakery department.
Education
GED -
NEISD
San Antonio, TX12-2025
Skills
- Learning Management Systems
- E-Learning Platforms
- Training Program Development
- Training Program Design
- Cross-cultural Training
- Job training
- Onboarding Programs
- Technical training
Accomplishments
- Resolved product issue through consumer testing.
- Achieved [Result] through effectively helping with [Task].
- Supervised team of [Number] staff members.
Timeline
Training Specialist
Idemia
02.2007 - 10.2024
Customer Service Representative
Department Of Education
04.2005 - 10.2006
Produce Manager
New Leaf Market Cooperative
08.2000 - 05.2005
Bakery Clerk
Publix Grocery Store
05.1997 - 09.2000
GED -
NEISD
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