Amanda Collins
Dorchester,MA
Summary
Adept at ensuring food safety and maintaining sanitation standards, I excelled in roles at Avon Public Schools and Dunkin' Donuts, where my problem-solving skills led to high customer satisfaction. Recognized for exceptional service, I effectively managed inventory, ensuring operational efficiency. My ability to work collaboratively enhanced team productivity and service quality.
Overview
26
26
years of professional experience
Work History
Cafe Substitute
Avon Public Schools
Avon, MA
09.2024 - Current
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Cleaned and sanitized kitchen equipment, counters, and surfaces to maintain a safe working environment.
- Adhered to dietary restrictions and allergies when preparing and serving meals.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Maintained cleanliness and hygiene standards in food preparation and serving areas.
- Collaborated with kitchen staff to coordinate meal preparation and efficient service.
- Stocked shelves with necessary supplies for cafeteria operations.
- Prepared hot entrees according to recipes and instructions provided by supervisor.
- Adhered to sanitation policies when cleaning work areas.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Rotated stock items so that older items are used first.
- Restocked utensils and condiments on the cafeteria line as needed.
- Upheld correct procedures for preparing foods and storing leftovers.
- Prepared food according to recipe instructions to manage regular school meals.
- Assisted in the setup and breakdown of cafeteria for breakfast, lunch, and special events.
- Checked expiration dates on food products prior to use.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Crew Member
Dunkin' Donuts
Avon, MA
05.2022 - 01.2024
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Maintained safe food handling practices to prevent germ spread.
- Processed payments on cash register and counted back bills and change to patrons.
- Adhered to health department regulations regarding food handling procedures.
- Took orders from patrons and input selections into store computer system.
- Maintained an organized work area to ensure efficient operations.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Resolved customer complaints in a professional manner.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Scrubbed and polished counters to remove debris and food.
- Directed patrons to restrooms and other amenities within facility.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Served food quickly for positive guest experiences.
- Assisted management team with inventory counts of food products and beverage supplies.
- Packed fast food products in approved containers, cups, and bags.
- Drove team success by quickly completing assigned tasks.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Checked expiration dates on all products before serving them to customers.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Brewed and served coffee and tea with preferred add-ins.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Organized and restocked supplies to support operations and team productivity.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Presented orders to guests within anticipated service times.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Recognized by management for providing exceptional customer service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked effectively in team environments to make the workplace more productive.
Alarm System Technician
Easton-electronics
Canton, MA
04.2003 - 06.2022
- Attended training sessions related to new technologies used in alarm systems.
- Showed strong written and verbal communication skills to assist with quality control and device maintenance.
- Identified potential safety hazards related to the use of alarm systems.
- Achieved proper alarm operation by testing hardware, connections and signals.
- Restored malfunctioning devices to original functionality and replaced as necessary.
- Maintained detailed records of all service calls performed and repairs completed.
- Tested components of alarm systems to ensure proper functioning.
- Maintained certifications and technical knowledge to comply with system deployment, management and disposal standards.
- Installed, tested and serviced alarm systems to determine correction functionality.
Manager's Assistant
Honey Dew Donuts
Randolph, MA
07.1999 - 05.2003
- Responded to customer issues to provide immediate resolution and improve retention.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
- Managed inventory and supplies to ensure materials were available when needed.
Education
High School Diploma -
Blue Hills Regional Technical
Canton, MA06-2000
Skills
- Food handling safety
- Dishwashing
- Store leftover items
- Batch cooking
- Cleaning and sanitizing
- Cleaning and sanitation
Timeline
Cafe Substitute
Avon Public Schools
09.2024 - Current
Crew Member
Dunkin' Donuts
05.2022 - 01.2024
Alarm System Technician
Easton-electronics
04.2003 - 06.2022
Manager's Assistant
Honey Dew Donuts
07.1999 - 05.2003
High School Diploma -
Blue Hills Regional Technical
Similar Profiles
Michael L. Thoreson, Jr.Michael L. Thoreson, Jr.
Special Education Inclusion Teacher at Avon Public SchoolsSpecial Education Inclusion Teacher at Avon Public Schools
Levi HawkLevi Hawk
Head Football Coach at Avon Community SchoolsHead Football Coach at Avon Community Schools
Collin BryantCollin Bryant
Intervention Specialist at Avon Local SchoolsIntervention Specialist at Avon Local Schools