Summary
Overview
Work History
Education
Skills
Timeline
DeliveryDriver
Amanda Collins

Amanda Collins

Online Customer Service Agent
Columbus,GA

Summary

Hardworking employee enthusiastic about learning the virtual customer service field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking Customer Service and Support position. Offering excellent communication and good judgment.

Overview

7
7
years of professional experience

Work History

Delivery Driver

Walmart/ Spark Delivery
04.2021 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered packages to customer doorsteps and business offices.

Call Center Customer Service Agent

Home Depot
10.2024 - 06.2025
  • Resolved customer inquiries and issues through effective communication and problem-solving skills.
  • Provided detailed product information, enhancing customer understanding and satisfaction.
  • Managed high-volume calls while maintaining quality assurance standards.
  • Assisted in training new staff on company policies and call handling procedures.
  • Developed scripts to streamline customer interactions, improving efficiency of service delivery.
  • Collaborated with team leaders to implement best practices for enhanced customer experience.
  • Contributed to positive work environment through active participation in team meetings, offering valuable insights on process improvements.
  • Handled escalated calls efficiently, diffusing tense situations and finding amicable resolutions that satisfied both parties involved.
  • Provided exceptional service by demonstrating empathy towards customers'' situations, building trust and loyalty.
  • Maximized productivity with consistent adherence to schedules while maintaining excellent quality assurance scores.

Assistant Store Manager

Family Dollar
12.2018 - 10.2019
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly increase customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve objectives and attain advancement.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Rotated merchandise and displays to feature new products and promotions.

Education

Highschool Diploma -

A Beka Academy
Pensacola, FL
06.2003

Skills

  • Attention to Detail
  • Heavy Lifting
  • Delivery Verification
  • Valid Driver's License
  • Customer Service
  • Dependability and Honesty
  • GPS Navigation
  • Traffic Laws and Regulations
  • Time Management
  • Loading and Unloading
  • Customer Relationships
  • Efficiency and Time Management
  • Delivery and Shipment Records
  • Shopping Orders
  • Fluent in English
  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Dependable and reliable

Timeline

Call Center Customer Service Agent

Home Depot
10.2024 - 06.2025

Delivery Driver

Walmart/ Spark Delivery
04.2021 - Current

Assistant Store Manager

Family Dollar
12.2018 - 10.2019

Highschool Diploma -

A Beka Academy
Amanda CollinsOnline Customer Service Agent
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