Amanda Colon
Miami,FL
Summary
Ambitious Catering Manager with [Number] years of experience leading efficient and profitable service teams. Successful at meeting client needs while increasing revenue by driving sales. Committed to top-tier customer service and upholding professional, approachable attitude.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Catering Sales Manager
The Ritz-Carlton Coconut Grove
01.2024 - Current
- Conducted site visits for prospective clients to showcase venue capabilities and offerings.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Built relationships with customers and community to establish long-term business growth.
- Strengthened client relationships through consistent communication and excellent customer service.
Event Sales Manager
The Ritz-Carlton Coconut Grove
01.2022 - 12.2023
- Conducted site visits for prospective clients to showcase venue capabilities and offerings.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Built relationships with customers and community to establish long-term business growth.
- Strengthened client relationships through consistent communication and excellent customer service.
- Facilitated business by implementing practical networking techniques.
- Developed comprehensive proposals that effectively showcased the unique value proposition of our catering services.
- Managed post-event follow-up process, soliciting feedback from clients to continually refine services offered.
- Managed accounts to retain existing relationships and grow share of business.
- Implemented systems and procedures to increase sales.
- Maximized event profitability by upselling additional services and menu items to clients.
- Collaborated with culinary team to develop innovative menus tailored to specific client needs and preferences.
- Built strong partnerships with local businesses for referrals, expanding the company''s clientele base.
- Performed service and menu upgrades and upselling activities to meet predetermined revenue objectives.
- Enhanced client satisfaction by addressing and resolving concerns in a timely manner.
- Passionate about learning and committed to continual improvement.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked effectively in fast-paced environments.
- Worked closely with clients throughout the event planning process, providing frequent updates and addressing any concerns to ensure a positive experience from start to finish.
- Built a comprehensive database of leads through diligent research into competitor offerings and market trends.
- Increased event sales revenue by developing and maintaining strong relationships with clients.
Concierge
The Ritz-Carlton Residences, Miami Beach
01.2020 - 01.2022
- Developed and implemented guest service policies and procedures to drive loyalty and referrals.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Provided accurate information regarding local attractions, restaurants and activities.
- Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
- Created and maintained comprehensive database of local attractions and restaurants to assist personnel in recommending guest entertainment.
- Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
- Scheduled and confirmed restaurant reservations for guests.
- Implemented effective organizational systems to manage incoming requests and track progress on outstanding tasks.
- Maintained high level of professionalism and discretion when dealing with guests.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Promoted hotel amenities through engaging conversations with guests about their preferences and interests.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
- Handled customer complaints to satisfy and retain guests.
- Created welcoming and comfortable environment for guests.
- Facilitated and coordinated transportation services for guests.
- Resolved problems, improved operations and provided exceptional service.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Gained strong leadership skills by managing projects from start to finish.
- Delivered services to customer locations within specific timeframes.
- Developed strong communication and organizational skills through working on group projects.
Education
Bachelor of Arts - Digital Arts
SUNY Oneonta
Oneonta, NY05.2010
Skills
Account Acquisition
Marketing knowledge
Sales Strategy Implementation
Sales Statistics Analysis
Sales processes
Brand Marketing
Goal Setting and Achievement
Customer Service
Strong negotiation skills
Contract Negotiation
Sales strategy
Event Coordination
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Resolved product issue through consumer testing.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by introducing [Software] for [Type] tasks.
Certification
- [Area of certification] Training - [Timeframe]
- [Area of certification], [Company Name] - [Timeframe]
- CSP - Certified Sales Professional
- Certified [Job Title], [Company Name] - [Timeframe]
Languages
English
Full Professional
Timeline
Catering Sales Manager
The Ritz-Carlton Coconut Grove
01.2024 - Current
Event Sales Manager
The Ritz-Carlton Coconut Grove
01.2022 - 12.2023
Concierge
The Ritz-Carlton Residences, Miami Beach
01.2020 - 01.2022
Bachelor of Arts - Digital Arts
SUNY Oneonta
- [Area of certification] Training - [Timeframe]
- [Area of certification], [Company Name] - [Timeframe]
- CSP - Certified Sales Professional
- Certified [Job Title], [Company Name] - [Timeframe]
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