Amanda Colon
San Antonio,TX
Summary
Proven professional with a track record of enhancing customer satisfaction and loyalty at Wells Fargo, adept in money handling and customer relationship development. Demonstrated ability to exceed ambitious sales targets, manage high-value transactions with 95% accuracy, and foster strong client relationships through excellent communication and personable service.
Overview
9
9
years of professional experience
Work History
Bank Teller
Wells Fargo
03.2024 - Current
- Managing high-volume/high-value transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Conducting daily audits of cash drawer, ensuring accuracy and compliance with bank policies totaling over $200k
- Building and strengthening customer relationships by leveraging excellent interpersonal and communication skills.
- Balancing cash drawers accurately at the end of each shift, minimizing discrepancies in financial records with 95% accuracy.
- Establishing trust with clients by maintaining confidentiality and protecting sensitive financial information with 100% success rate.
- Providing exceptional customer service, resulting in increased client retention and loyalty.
Store Manager
GNC Live Well
01.2018 - 12.2022
- Provided a superior customer experience by following GNC's selling methods meeting and exceeding goals resulting in a monthly high of $65k of profit.
- Hired, trained, and developed staff, and provided feedback on their performance to maintain 100% customer satisfaction.
- Ordered merchandise and supplies, verifying deliveries, and maintained inventory levels totaling over $120k.
- Opened, closed, and operated the store, including cash handling and deposits.
- Consistently secured 100% pass rating on store cleanliness and organization.
- Understood all store communications, including product information, advertising, and promotions
- Managed work schedules within established budgets.
Hair Stylist Assistant
Bernards Salon and Spa
04.2016 - 01.2018
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Recommended products for clients based on individual needs.
- Checked in with clients to confirm comfort throughout appointments and services.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Increased client satisfaction by providing excellent customer service.
- Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
Education
High School Diploma -
Burlington County Institute of Technolgy
Medford, NJ06-2016
Skills
- Professionalism and Courtesy
- Personable
- Goal oriented
- Excellent communication skills
- Money Handling
- Deposit and withdrawal management
- Cash counting
- Customer relationship development
- Listening and Comprehension
- Sales and Cross-Selling
- Upselling skills
- Strong Work Ethic
Timeline
Bank Teller
Wells Fargo
03.2024 - Current
Store Manager
GNC Live Well
01.2018 - 12.2022
Hair Stylist Assistant
Bernards Salon and Spa
04.2016 - 01.2018
High School Diploma -
Burlington County Institute of Technolgy
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