AMANDA COLON
Queens,NY
Summary
Experienced finance professional prepared for role. Strong focus on risk assessment, credit analysis, and client relationship management. Known for team collaboration and achieving results. Reliable and adaptable, skilled in financial reporting, regulatory compliance, and strategic planning.
Overview
22
22
years of professional experience
Work History
CREDIT MANAGER
White Cap LP
12.2021 - Current
- Maintained accurate records of all customer transactions using database software.
- Negotiated payment plans with customers in order to collect overdue payments.
- Monitored customer credit lines, collections and account balances to comply with credit limits and payment terms.
- Reviewed aging report to monitor accounts receivables and initiate collection activities on accounts with past due balances.
- Resolved escalated customer complaints regarding billing discrepancies or other issues related to their account balance.
- Investigated data trends to identify risk mitigation strategies.
- Assisted customers with making payments via credit cards or electronic transfers.
- Performed skip tracing methods to locate missing debtors.
- Executed collection calls and correspondence to solicit payment on overdue account balances.
COLLECTIONS MANAGER
Capitol Fire Sprinkler
08.2020 - 11.2021
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Reviewed, researched and corrected discrepancies and customer concerns.
- Generated and mailed updated statements monthly and processed demand letters.
- Contacted clients with past-due payments and actively monitored all payments due from clients.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Processed weekly aging reports to team.
- Researched and resolved accounts discrepancies.
- Manage four (4) team members working overseas in the Philippines.
- Manage 4 Accounts Receivables entities for Capitol Fire, Service, Sprinkler and Engineering.
CREDIT ASSISTANT
United Metro Energy Corp.
05.2014 - 07.2020
- Account manager for NYOGS, BOCES, various state contracts commercial and residential clients approximately 5,000 accounts.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Compiled and analyzed data for review by senior management.
- Compiled reports for daily collection procedures.
- Trained new team members on scripts, company services and performance strategies and provided mentoring.
- Process payments via credit card and EFT.
- Researched and investigated all major issues on accounts.
CREDIT ASSOCIATE
Approved Oil Co Of Brooklyn
06.2011 - 05.2014
- Investigated and evaluated customers for creditworthiness and potential risk factors.
- Created new accounts in system.
- Contacted customers to collect outstanding payments as well negotiated installment methods.
- Managed over 50 customer calls per day.
- Prepared legal cases on noncollectable accounts.
- Issued and removed liens on properties.
- Processed payments and applied to customer balances.
- Researched accounts and completed due diligence to resolve collection problems.
- Kept track of all Citizens Energy and NYC HEAP program clients.
ACCOUNTS RECEIVABLE
Leslie Waterworks Inc.
08.2010 - 06.2011
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Analyzed, prepared and issued charge-back notices for payment to prevent third-party collection agency involvement.
- Processed aging reports to identify past due account.
- Responded to inbound inquiries regarding accounts and payments.
- Reduced outstanding accounts receivable balances by implementing efficient follow-up procedures and streamlining invoicing processes.
BANK TELLER
TD Bank
08.2009 - 08.2010
- Reconciled cash drawer and resolved discrepancies.
- Sold and cross-sold bank products to new and existing customers.
- Rapidly and efficiently prepared customer and ATM cash and change orders.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Maintained opening and closing procedures.
- Maintained and monitored Penny arcade machine.
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Assisted clients with account inquiries, providing tailored solutions to enhance customer satisfaction.
- Maintained cash drawer integrity by balancing daily transactions and conducting regular audits.
BANK TELLER
Citibank
12.2007 - 04.2009
- Reconciled cash drawer and resolved discrepancies.
- Sold and cross-sold bank products to new and existing customers.
- Rapidly and efficiently prepared customer and ATM cash and change orders.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Maintained opening and closing procedures.
SECRETARY
Kitro Supplies Inc
07.2003 - 12.2007
- Communicated with customers via phone to confirm deliveries and respond to inquiries.
- Answered and directed calls using multi-line switchboard.
- Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements.
- Maximized client loyalty and satisfaction with prompt, thorough and timely resolutions.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Created and modified company documents and forms.
- Accurately typed invoices.
- Added documents to file records and created new records to support filing needs.
- Coordinated office communications, ensuring timely distribution of information across departments.
- Developed and maintained filing systems, enhancing document retrieval efficiency.
Skills
- Credit and collections
- Account management
- Communications
- Data Analysis
- ADD SYSTEMS
- OMD/ECI
- ORACLE
- Report Development
- Risk Assessment
- Relationship development
- Bookkeeping
- E-SYSTEMS
- COMPUTER EASE
- Bill Trust
Timeline
CREDIT MANAGER
White Cap LP
12.2021 - Current
COLLECTIONS MANAGER
Capitol Fire Sprinkler
08.2020 - 11.2021
CREDIT ASSISTANT
United Metro Energy Corp.
05.2014 - 07.2020
CREDIT ASSOCIATE
Approved Oil Co Of Brooklyn
06.2011 - 05.2014
ACCOUNTS RECEIVABLE
Leslie Waterworks Inc.
08.2010 - 06.2011
BANK TELLER
TD Bank
08.2009 - 08.2010
BANK TELLER
Citibank
12.2007 - 04.2009
SECRETARY
Kitro Supplies Inc
07.2003 - 12.2007
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