Amanda Colonia
Eugene,OR
Summary
Experienced counseling and social service worker with a solution-focused approach to problem-solving. Highly customer care and service-oriented, dedicated to providing support and guidance to individuals and families navigating complex processes that can span several years. Skilled in collaboration and teamwork, with a proven track record of success in international work across 10 countries, as well as domestic and global remote work. Passionate advocate for various communities of people, serving as both a teacher and counselor. Possess strong assessment skills and the ability to identify resources effectively. Adept at utilizing a wide range of cross-sectional skills to achieve positive outcomes.
Overview
24
24
years of professional experience
Work History
Adoption Case Manager
Holt International Children’s Services
10.2016 - Current
- Non-Profit Global Country Profile - South Africa. Ethiopia, Uganda, Haiti, Bulgaria, Colombia, South Korea, North Korea, and Mongolia
- Manage all services related to family adoption processes in multiple countries from inquiry to application through placement of a child
- Monitoring and caring for 80+ families at any given time
- Duties include, but are not limited to, screening eligibility, assessing application materials, reading, editing and approving government documents, providing guidance and resources while navigating complex systems, maintaining confidentiality, educating families, crisis management, international travel, partner evaluation and site inspections, and both general family and government advocacy
- Building programs from the bottom up
Children’s Ministry Administrator/Front Office Administrator
The Father’s House Church
07.2011 - 07.2016
- Oversight and coordination of all aspects of the Children’s Ministry program
- Responsibilities included organizing complex projects/events, defining priorities, delegating tasks, and maintaining excellent administration skills.
Front Office Receptionist
The Truss Company
08.2005 - 03.2007
- Friendly and welcoming reception skills, A/R and A/P, multi-line phone systems, record-keeping, and high level of customer service.
Office Administrator of Non-Profit Group
The SEED Group - India
08.2001 - 07.2005
- Oversight of front office, coordinating trips to India, leading small teams, and providing administrative support to travelers
- Focused on cross-cultural communication and team-building.
Front Office Coordinator
Pain Specialists: A Medical Corporation
05.2000 - 05.2005
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Coordinated referrals to specialists or other healthcare providers as needed for comprehensive patient care.
Education
Master Of Arts - School Counseling
Northwest Christian University
Eugene, OR05.2011
Bachelor Of Science - Liberal Arts And General Studies
Oregon State University
Corvallis, OR06.2009
Skills
- Creative Problem-Solving Abilities
- Strategic Planning
- Extensive Interpersonal Skills
- Individualized counseling/mentoring - Career, Personal, Academic
- Case Management and Documentation
- Organization and Multitasking
- Relationship Building
- Conflict Resolution
- Decision-Making
- Positive Attitude
- Mission-driven
- Client Advocacy
- Care Coordination
- Community Resources - Identification and Procurement
- International and Cross-Cultural Skillset
- Emotional awareness
- MS Office
- Case Needs Assessment
- Interdisciplinary Collaboration
- Staff education and training
- Presenter
- Program Development
- Quality Assurance Controls
- Cross-Functional Collaboration
- Recruitment
- EMR / EHR
- Time Management
- Active Listening
- Attention to Detail
- Excellent Written and Verbal Communicator
- Interviewing skills
- Reliability, Adaptability, and Flexibility
- Self Motivation
- Goal Setting
Timeline
Adoption Case Manager
Holt International Children’s Services
10.2016 - Current
Children’s Ministry Administrator/Front Office Administrator
The Father’s House Church
07.2011 - 07.2016
Front Office Receptionist
The Truss Company
08.2005 - 03.2007
Office Administrator of Non-Profit Group
The SEED Group - India
08.2001 - 07.2005
Front Office Coordinator
Pain Specialists: A Medical Corporation
05.2000 - 05.2005
Master Of Arts - School Counseling
Northwest Christian University
Bachelor Of Science - Liberal Arts And General Studies
Oregon State University
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