Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Coluzzi

Chicago Ridge,IL

Summary

Talented professional considered knowledgeable leader and dedicated problem solver. Brings 5 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.

Overview

3
3
years of professional experience

Work History

Project Coordinator

Moss Inc.
08.2022 - 05.2023
  • Managed more than 10 multimillion dollar accounts with high client satisfactory.
  • Decreased project completion times by efficiently prioritizing tasks and delegating responsibilities to team members.
  • Improved client satisfaction with timely updates and transparent communication throughout project lifecycles.
  • Identified potential risks and developed mitigation strategies to minimize disruptions to project timelines.
  • Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
  • Kept corporate and client information confidential, adhering to data safety measures.

Trust + Safety Moderator Quality Assurance Analyst

Bytedance | TikTok
10.2020 - 07.2022
  • Conducted Root Cause Analysis and evaluated data metrics to inform stakeholders of quality performance and created action plans in improving moderation accuracy across all BPO sites.
  • Acted as point of contact for Business Process Outsourcing sites (international) handling all quality reporting, policy communications, and performance coaching to moderators and leads.
  • Maintained 98% accuracy in content moderation queues across all lines of business.
  • Created and maintained working relationships with third party sites and internal Trust and Safety teams to ensure policy understanding across training and moderation.
  • Adhered to policy procedures and security measures to promote platform safety for internal and external stakeholders.
  • Completed ADHOC projects per request

Education

Bachelor of Arts - Music Business Management

Columbia College Chicago
Chicago, IL
05.2019

Skills

  • Process Improvement
  • Team Leadership
  • Problem Solving
  • Interpersonal Relations
  • Quality Assurance
  • Attention to Detail
  • Multitasking Abilities
  • Excellent Communication

Timeline

Project Coordinator

Moss Inc.
08.2022 - 05.2023

Trust + Safety Moderator Quality Assurance Analyst

Bytedance | TikTok
10.2020 - 07.2022

Bachelor of Arts - Music Business Management

Columbia College Chicago

Similar Profiles

CREATE PROFILE
Amanda Coluzzi