Amanda Concepcion
Hoboken
Summary
Detail-oriented professional with strong customer service skills and a commitment to food safety. Experienced in enhancing dining experiences through effective collaboration and timely service.
Overview
7
7
years of professional experience
Work History
Bakery Assistant
Carlos Bakery
Jersey City, NJ
10.2024 - 04.2026
- Assisted in daily bakery operations, ensuring timely production of baked goods.
- Maintained cleanliness and organization of workstations to comply with health regulations.
- Supported lead bakers by measuring ingredients accurately for recipes and batch preparation.
- Operated baking equipment efficiently, adhering to safety guidelines and protocols.
- Monitored inventory levels, assisting in restocking supplies as needed for uninterrupted service.
- Adapted quickly to changing demands during peak hours, maintaining high-quality output consistently.
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Washed dishes and sanitized prep area at end of each shift.
- Decorated baked goods and designed visually appealing displays of finished products.
Server
Life Pancake House
Jersey City, NJ
03.2022 - 01.2024
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Managed multiple tables efficiently during peak hours, ensuring timely order delivery.
- Collaborated with kitchen staff to ensure accurate food preparation and presentation.
- Trained new servers on menu items, service protocols, and operational standards.
- Resolved customer complaints effectively, fostering a positive dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Implemented daily specials and promotions, increasing customer engagement and sales opportunities.
Server\ Hostess
Coach House Diner
Union City, NJ
10.2019 - 03.2022
- Provided exceptional customer service, ensuring a welcoming dining experience for all guests.
- Collaborated with kitchen staff to streamline order delivery and enhance meal presentation.
- Trained new servers on menu offerings, service standards, and effective communication techniques.
- Managed multiple tables efficiently, prioritizing guest needs and maintaining service quality.
- Implemented suggestions for menu improvements based on customer feedback and dining trends.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
High School Diploma -
Union Hill High School
Union City, NJ06-2006
Skills
- Punctuality
- Display setup
- Recipe following
- Product packaging
- Quality control
- Food safety
- Order fulfillment
- Order taking
- Allergen awareness
- Cross-training
- Customer service
- Workplace safety
- Flexible schedule
- Cash management
- Customer satisfaction
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bakery Assistant
Carlos Bakery
10.2024 - 04.2026
Server
Life Pancake House
03.2022 - 01.2024
Server\ Hostess
Coach House Diner
10.2019 - 03.2022
High School Diploma -
Union Hill High School