Amanda Conley
Albany,NY
Summary
Caring and competent Childcare Provider experienced in keeping kids safe while implementing nurturing development with age-appropriate activities. Strong verbal and written communication skills, organized nature, and proactive approach to solving problems and managing conflict. Instills encouragement, motivation, and kindness in everyday work with the children in care. Eager and always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with excellent interpersonal skills. Well-versed in childhood development patterns and corrective behavior strategies. A hardworking and passionate job seeker with strong organizational skills. Ready to help the team achieve company goals. Experienced Customer Service Rep. with over 3 years of experience in the industry in various work environments. Excellent reputation for resolving problems and improving customer satisfaction. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. A reliable employee seeking experience and eager to learn. Offering excellent communication and good judgment.
Overview
3
3
years of professional experience
Work History
Child Care Specialist I
St. Catherine's Center For Children
Albany, NY
05.2022 - Current
- Cared for children ages 7 to 13 in nurturing and age-appropriate way.
- Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
- Delicately and effectively handles crisis situations (homicidal and suicidal prevention)
- Instructed children in crafts and other activities to promote gross and fine motor skills or just everyday exercise.
- Kept areas clean, organized and stocked, and sanitized surfaces and toys each day.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Worked with children individually and in groups to teach social, communicative and problem-solving skills.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Developed lessons and activities to promote children's physical and emotional development.
- Observed children to proactively identify issues with emotional or physical development and worked with parents and supervisors to address concerns.
- Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
- Added daily log information to permanent records outlining observations, meals and any medications administered for acute or chronic conditions.
- Selected appropriate stories based on ages of children and teachable moments, read to groups and promoted discussions based on content.
- Planned and managed learning-focused, imaginative and play-oriented activities for autistic children.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
Account Clerk Typist
Mental Health And Chemical Dependency Clinic
Schoharie, NY
02.2020 - 04.2022
- Received and dated packages and letters for internal distribution.
- Performed requested clerical duties as assigned by immediate supervisors.
- Copied, scanned, and faxed documents using appropriate equipment.
- Prepared correspondence, memorandums, and other internal messaging.
- Recorded and forwarded information from telephone inquiries for completion by other personnel.
- Checked completed work for proper spelling, grammar, punctuation, and format.
- Interacted with public on phone and at reception desk to answer questions and resolve issues.
- Handled over 50 calls in day.
- Entered data into databases in alphabetic and numerical order.
- Maintained computer filing system to store, retrieve and update completed PDF and Microsoft Word documents.
- Prepared data by compiling and sorting information.
- Verified data entered into database by reviewing, correcting, and deleting data.
- Used Microsoft to sort, summarize and tabulate various statistical data.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote safe working environment.
Data Entry Clerk
Evening Star Bookkeeping
Schoharie, NY
07.2019 - 08.2019
- Answered multi-line phone system and greeted callers enthusiastically.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Entered data into Quickbooks system and updated customer contacts with information to keep records current.
- Recorded daily financial transactions using Quickbooks and handled payments of accounts.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Sorted documents and maintained organized filing process.
- Organized, sorted and checked input data against original documents.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Verified data files prior to entry to maintain high data accuracy.
Cashier/Line Cook
Duck Pond Farms
Altamont, NY
06.2018 - 11.2018
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Managed phone calls, cash register, ice cream machine, and stove simultaneously throughout day.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Reviewed weekly sales ads and monitored price changes.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Learned Line Cook and Customer Service positions and provided backup at key times.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, and sanitation.
- Grilled meats and seafood to customer specifications.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
Education
Associate of Science - Psychology
Hudson Valley Community College
Troy05.2022
Skills
- Communication and Cooperation
- Observing and Monitoring Behavior
- Group and Individual Care
- Calendaring and Scheduling
- Coordination and Teamwork
- Planning and Leading Activities
- Special Needs Care
- Organization and Attention to Detail
- Safety Awareness
- Behavior Management Techniques
- Strong Work Ethic and Dependable
- Adaptable and Flexible
- Safe Transporting
- Child Advocacy
- Positive Attitude and Energetic
- Progress Reports and Documentation
Timeline
Child Care Specialist I
St. Catherine's Center For Children
05.2022 - Current
Account Clerk Typist
Mental Health And Chemical Dependency Clinic
02.2020 - 04.2022
Data Entry Clerk
Evening Star Bookkeeping
07.2019 - 08.2019
Cashier/Line Cook
Duck Pond Farms
06.2018 - 11.2018
Associate of Science - Psychology
Hudson Valley Community College
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