Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Conlin-Allen

Amanda Conlin-Allen

Puyallup,WA

Summary

Proven at Zones, LLC, excel in client relationship management and systems expertise, enhancing brand awareness and customer satisfaction. Leveraging collaborative skills, significantly improved service standards and efficiency, fostering long-term business growth and solidifying key relationships. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

27
27
years of professional experience

Work History

Local Account Manager

Zones, LLC
03.2017 - Current
  • Primary focus supporting 5000+ Microsoft end users and FTE's through the purchasing, acquisition, installation and technical support of software from Adobe Creative Cloud and Document Cloud licenses.
  • Resolved issues with high-profile customers to maintain relationships and increase return customer base.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Responded to customer requests for products, services, and company information.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Tracked customer service cases and updated service software with customer information.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Sought ways to improve processes and services provided.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Attendance Secretary

Puyallup School District
10.2016 - 03.2017
  • Reviewed absences and tardy reports for each class period as reported by teachers.
  • Worked with administration on updating and executing student attendance policies to provide greater efficiency.
  • Maintained student attendance records for students and recorded in student information system for 600+ K-6 students.
  • Prepared work environment prior to arrival of staff and students.
  • Corrected discrepancies and posted daily summary report on absences.
  • Documented visitor sign-ins and notify staff or department upon arrival.
  • Answered phone calls and messages from parents concerning attendance.
  • Mitigated variety of student and parent complaints and problems daily.
  • Handled parent calls requesting student early dismissal for approved reasons and facilitated release of students from class.
  • Processed student registrations and withdrawals.
  • Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
  • Performed clerical and administrative support duties to optimize workflow procedures.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.

Enterprise Client Account Manager III

Zones, Inc.
09.1997 - 10.2016
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Managed 30+ accounts to retain existing relationships and grow share of business.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Organized daily workflow and assessed appropriate staffing to provide optimal service.
  • Scheduled and attended meetings with clients and prospective clients as requested.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Asked appropriate questions to identify prospects' needs and pinpoint solutions for best fit.
  • Demonstrated products, responded to questions, redirected concerns, and overcame objections to close sales.
  • Articulated and demonstrated product concepts and offerings to clients in easily understandable terms.
  • Developed creative solutions to meet individual client needs.
  • Worked with service and project management departments to provide total support to clients.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.
  • Built relationships with customers and community to establish long-term business growth.

Education

High School Diploma -

Foster Senior High School
Tukwila, WA
06.1996

Skills

  • Relationship Management
  • Collaborative mindset
  • Brand Awareness
  • Customer Service
  • Account Management
  • Client Relationship Management
  • Rapport and relationship building
  • Systems and software expertise
  • Customer Complaint Resolution
  • Attention to Detail

Timeline

Local Account Manager

Zones, LLC
03.2017 - Current

Attendance Secretary

Puyallup School District
10.2016 - 03.2017

Enterprise Client Account Manager III

Zones, Inc.
09.1997 - 10.2016

High School Diploma -

Foster Senior High School

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Amanda Conlin-Allen