Amanda Conover
Absecon,NJ
Summary
Dynamic customer service professional with a proven track record in conflict resolution and operational efficiency, developed through roles at esteemed establishments. Recognized for expertise in Microsoft Excel and exceptional hospitality service, consistently surpassing customer expectations. Achieved remarkable enhancements in guest satisfaction metrics, showcasing a commitment to excellence and strong communication skills. Career aspirations include driving further innovations in customer engagement and service delivery.
Overview
12
12
years of professional experience
Work History
Shift Manager
Harper's Restaurant
03.2025 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Promoted a positive work environment through open communication and constructive feedback.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Bay Server Associate
Topgolf Swing Suite Ocean Resorts
05.2018 - 01.2025
- Banquets: Setting up and checking guest satisfaction levels throughout the event, ensuring their needs were met promptly and courteously.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Front Desk Receptionist
Family Empowerment Associates
11.2020 - 10.2021
- Processed invoices on a daily basis utilizing QuickBooks software program.
- Generated monthly payroll reports for management review.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Team Lead/Head Bartender
Phillips Seafood Restaurant/Souzai Sushi & Sake
02.2013 - 03.2020
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers
- Upsold daily specials and beverage promotions to exceed daily sales goals
- Trained new team members by relaying information on company procedures and safety requirements.
Education
Bachelor of Science - Interdisciplinary Studies
Drexel University (In Progress)
Philadelphia, PAAssociates - Health Sciences
Atlantic Cape Community College
05-2024
Skills
- Customer Service Excellence
- Conflict resolution
- Proficient in Microsoft Excel
- Hospitality service expertise
- Consistent Professional Commitment
References
References available upon request.
Timeline
Shift Manager
Harper's Restaurant
03.2025 - Current
Front Desk Receptionist
Family Empowerment Associates
11.2020 - 10.2021
Bay Server Associate
Topgolf Swing Suite Ocean Resorts
05.2018 - 01.2025
Team Lead/Head Bartender
Phillips Seafood Restaurant/Souzai Sushi & Sake
02.2013 - 03.2020
Associates - Health Sciences
Atlantic Cape Community College
Bachelor of Science - Interdisciplinary Studies
Drexel University (In Progress)
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