Summary
Overview
Work History
Skills
Certification
Timeline
AssistantManager

Amanda Conway

Summary

Dynamic retail professional with extensive experience at Americas Best Contacts And Eyeglasses, excelling in team leadership and operations management. Proven track record in boosting sales through effective merchandising and enhancing customer relations. Skilled in recruiting and training staff, fostering a motivated workforce while ensuring operational excellence.

Strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Manager

Americas Best Contacts And Eyeglasses
06.2024 - Current
  • Managed daily operations, ensuring team adherence to policies and procedures.
  • Assisted in inventory management, maintaining accurate stock levels and minimizing discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.

Assistant Store Manager

Visionworks Doctors of Optometry
02.2022 - 06.2024
  • Trained new staff on company policies, procedures, and effective sales techniques.
  • Assisted in managing daily store operations, ensuring efficient workflow and customer satisfaction.
  • Monitored inventory levels and coordinated with suppliers to maintain stock availability.
  • Conducted performance evaluations for team members, providing constructive feedback for improvement.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.

Contact Lense Manager

Americas Best Contacts And Eyeglasses
05.2020 - 02.2022
  • Provided administrative support to streamline workflow processes.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Skills

  • Customer relations

  • Problem-solving

  • Money handling

  • Team leadership

  • Workload management

  • Staff management

  • Conflict resolution

  • Retail operations

  • Recruiting and interviewing

  • Staff supervision

Certification

Currently working on my ABO-NCLE certification through

the Apprenticeship Program Americas Best offers.

Timeline

Assistant Manager

Americas Best Contacts And Eyeglasses
06.2024 - Current

Assistant Store Manager

Visionworks Doctors of Optometry
02.2022 - 06.2024

Contact Lense Manager

Americas Best Contacts And Eyeglasses
05.2020 - 02.2022

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Amanda Conway