Amanda Cook
Saint Albans
Summary
Adept at navigating high-stress situations, I significantly enhanced customer loyalty at Community Antenna Service, Inc through empathetic complaint resolution and expert conflict management. My journey from Customer Service Representative to Assistant Manager showcases a robust blend of critical thinking and team development skills, alongside a commitment to maintaining high-quality standards and fostering repeat business.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Community Antenna Service, Inc
04.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Ibex Global
01.2024 - 04.2024
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Assistant Manager
7-11 Convenience Store
04.2023 - 01.2024
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Maintained high-quality standards in all aspects of work, ensuring customer satisfaction at every touchpoint within the business journey.
Management Trainee
Dollar General
09.2022 - 04.2023
- Built lasting relationships with clients through exceptional service delivery, fostering loyalty and repeat business opportunities.
- Improved management skills by participating in rigorous training programs and workshops.
- Maintained high-quality standards in all aspects of work, ensuring customer satisfaction at every touchpoint within the business journey.
- Used company reports to analyze sales, gross profit and inventory activities.
- Handled day-to-day customer or client questions via telephone or email.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Assisted with onboarding of new employees by providing training and development resources.
Mail Handler
United States Postal Office
01.2021 - 07.2022
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained a clean and organized workspace to facilitate efficient mail handling processes.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
Education
Diploma -
Westside High School
Clear Fork, WVSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Complaint handling
- Professional telephone demeanor
- Microsoft outlook
- Follow-up skills
- Scheduling
- Call management
- Product knowledge
- Paperwork processing
- Team development
- Administrative support
- Staff training
Timeline
Customer Service Representative
Community Antenna Service, Inc
04.2024 - Current
Customer Service Representative
Ibex Global
01.2024 - 04.2024
Assistant Manager
7-11 Convenience Store
04.2023 - 01.2024
Management Trainee
Dollar General
09.2022 - 04.2023
Mail Handler
United States Postal Office
01.2021 - 07.2022
Diploma -
Westside High School
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