Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Amanda Cook

Columbus,GA

Summary

As an Office Manager, I have a proven track record in inventory management and exceptional customer service. Skilled in staff training and conflict resolution, I enhanced operational efficiency and fostered a positive team environment, ensuring a welcoming atmosphere for clients and driving sales success.

While attending Western Governors University (WGU), I have successfully completed my A+ certification, which was awarded through CompTIA. I am still actively working towards the goal of completing my Network+ certification, along with scripting and programming.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Office Manager

Kay Jewlers
Columbus, GA
11.2016 - Current
  • Managed daily office operations and coordinated administrative tasks for jewelry store.
  • Oversaw inventory management and maintained accurate stock levels in the showroom.
  • Scheduled appointments and organized customer service interactions to enhance client experience.
  • Trained and supervised staff on sales procedures and customer engagement techniques.
  • Implemented office policies to streamline processes and improve efficiency in operations.
  • Collaborated with vendors to ensure timely delivery of materials and supplies needed.
  • Maintained a clean, organized workspace to promote a welcoming environment for customers.
  • Maintained filing system for records, correspondence and other documents.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Managed office inventory and placed new supply orders.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Reviewed files and records to obtain information and respond to requests.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Sales Associate

Charlotte Russe
Columbus, GA
07.2011 - 11.2016
  • Assisted customers with product selection and inquiries during peak hours.
  • Maintained merchandise presentation according to brand standards and guidelines.
  • Processed sales transactions efficiently using point-of-sale systems.
  • Organized stockroom for optimal inventory management and easy access to products.
  • Collaborated with team members to achieve store sales goals and objectives.
  • Trained new associates on customer service techniques and store procedures.
  • Engaged with customers to enhance their shopping experience and address concerns.
  • Participated in visual merchandising efforts to create appealing displays throughout the store.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Handled customer complaints in a professional manner.
  • Answered incoming telephone calls to provide store, products and services information.
  • Worked with fellow sales team members to achieve group targets.
  • Assisted customers with product selection, sizing and styling.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Provided accurate information about products, prices and services.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Sold various products by explaining unique features and educating customers on proper application or usage.

Education

Associate of Applied Science - General Studies

Chattahoochee Valley Community College
Phenix City, AL
05-2023

Bachelor of Science - Cyber Security And Information Assurance

Western Governors University
Salt Lake City, UT

Skills

  • Inventory management
  • Office organization
  • Customer service
  • Staff training
  • Vendor coordination
  • Appointment scheduling
  • Communication skills
  • Quality assurance
  • Team leadership
  • Conflict resolution
  • Employee training
  • Team supervision
  • Team bonding
  • Organizational skills
  • Basic Computer Skills
  • Completion of A certification from CompTIA

Certification

  • A+ Certification- Issued September 2024

References

  • Julius Stinson (Scott) - General Manager of Kay Jewelers

-Work Phone #- (706)-327-7957

-Cellphone #- (706)-662-9025

  • Hudson Keener - Assistant Manager of Kay Jewelers

-Work Phone #- (706)-327-7957

- Cellphone #- (706)-537-2560

Timeline

Office Manager

Kay Jewlers
11.2016 - Current

Sales Associate

Charlotte Russe
07.2011 - 11.2016

Associate of Applied Science - General Studies

Chattahoochee Valley Community College

Bachelor of Science - Cyber Security And Information Assurance

Western Governors University

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