Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amanda Cooley

Waterloo,SC

Summary

Recent graduate with foundational knowledge as medical assistant and hands-on experience gained through instructor-led clinical training and clinical hours in a medical facility. Demonstrates strong teamwork, willingness to help others, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Team Lead

Walmart
05.2020 - 05.2025
  • Coached team members in techniques necessary to complete job tasks.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

Baker

Self Regional Healthcare
03.2019 - 05.2020
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, and sweet rolls.
  • Prepared muffins, cornbread, and desserts for patients.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Maintained accurate inventory of baking supplies and ingredients.
  • Replenished and rotated food items, following correct food cooling and storage procedures.
  • Decorated cakes, cupcakes and other pastries according to customer requests.
  • Complied with health and safety codes to protect staff and patients.

Customer Service Manager

Aaron’s Sales and Lease
06.2014 - 03.2019


  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Followed through with client requests to resolve problems.
  • Kept accurate records to document customer service actions and discussions.
  • Took ownership of customer issues and followed problems through to resolution.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

Saluda High School
Saluda, SC

Medical Assistant

Greenwood Medical Academy
Greenwood, SC
08.2025

Skills

  • Phlebotomy
  • Medical office administration
  • Intake control
  • Patient-focused care
  • CPR
  • Wound care and irrigation
  • Vital signs monitoring
  • Procedure assistance
  • Venipuncture and phlebotomy
  • Electrocardiography (EKG)

Certification

NHA-CCMA

E7R3Q8J9

Timeline

Team Lead

Walmart
05.2020 - 05.2025

Baker

Self Regional Healthcare
03.2019 - 05.2020

Customer Service Manager

Aaron’s Sales and Lease
06.2014 - 03.2019

Saluda High School

Medical Assistant

Greenwood Medical Academy

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Amanda Cooley