Amanda Cooper
Operations and People Manager
San Francisco,CA
Summary
Versatile e-commerce Operations Supervisor and People Manager adept at taking on routine and complex business challenges with a resourceful and creative approach. Passionate about people development with a proven success rate with onboarding, training, and coaching to promotion. Recognized as a driven, dedicated and hardworking leader with a history of streamlining operations and increasing efficiency. Offering 10+ years experience in People and Operations managements.
Overview
2
2
Certifications
5
5
years of professional experience
Work History
Operations Supervisor
Stitch Fix Inc.
South San Francisco, CA
04.2019 - Current
- Enhanced operational efficiency and reduced labor expenses by developing and optimizing standard practices.
- Created and implemented forward-thinking initiatives to improve employee engagement such as developing a dedicated team focused on culture.
- Helped created and implement new processes and production changes and assisted in piloting warehouse programs for network rollout
- Utilized cross functional relationships to align communication with vendor compliance, buying teams, and operations.
- Provided hands on training and coaching to support up to 70 Inbound associates and process leads
- Developed and coached 6 direct reports resulting in 3 of 6 being promoted!
Merchandising Store Director
Savage X Fenty
Santa Clara, CA
10.2018 - 02.2019
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Set merchandising standards across all pop up locations (CA, NV, MN, and NY). Started tracker that was used in all locations to track sell rates and trends in each location; Reported to creative team.
- Developed new store location from ground up by hiring and training team of about 80-100 mixed management employees.
- Set standard for business driving metrics for all four locations and trained other Store Directors.
- Tracked and recapped key performance indicators; Maintained highest average sales across all stores with $75 UPH vs company goal of $48 through strategic merchandising placement and consistent styling training.
- Successfully maintain high conversion standards averaging 5.4% with company average of 2%
Store Director
L'Occitane En Provence
San Francisco, CA
04.2017 - 10.2018
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Partnered with local business to boost sales and promote company initiatives.
- Successfully took over mid volume store under performing for 3 years prior and turned it into top selling (percentage over goal) in district.
- Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of Associates and Assistant Manager.
- Coached sales associates on product knowledge by using company training tools and individualized approaches.
Merchandising Director: Flagship Store
Ella Moss
San Francisco, CA
03.2016 - 01.2017
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Hired and trained employees of mixed management successfully resulting in two promotions and 100% retention until closure.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Tracked sell rates and area trends to successfully merchandise product
- Worked with buying team to select product based on trends in current location
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Educated staff about coordinating clothing racks and related displays and styling techniques to boost effectiveness of sell rate.
Education
No Degree - Communications
Jefferson State Community College
Birmingham, ALSkills
Staff training/development
Certification
Personal Styling, New York Institute of Art and Design- 01/19-06/19
Timeline
Crown Equipment Operator: Electric Pallet Jack
02-2020
Personal Styling, New York Institute of Art and Design- 01/19-06/19
06-2019
Operations Supervisor
Stitch Fix Inc.
04.2019 - Current
Merchandising Store Director
Savage X Fenty
10.2018 - 02.2019
Store Director
L'Occitane En Provence
04.2017 - 10.2018
Merchandising Director: Flagship Store
Ella Moss
03.2016 - 01.2017
No Degree - Communications
Jefferson State Community College
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